Nicole Mccagg

Assistant Bakery Manager

Publix Supermarkets Store

03.2000 - 01.2025

Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
Developed and implemented new operational procedures to reduce waste, resulting in cost savings for the department.
Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
Provided ongoing training and development opportunities for team members, fostering a culture of continuous learning and improvement.
Enforced company safety, cleanliness, and sanitation policies by maintaining effective housekeeping standards.
Implemented creative merchandising strategies to attract customers and drive impulse purchases within the bakery department.
Maintained a clean and organized workspace, adhering to food safety regulations and company standards at all times.
Streamlined production processes by implementing time-saving techniques, increasing overall productivity within the department.
Inspected, checked, and monitored baking products and supplies to guarantee freshness.
Taught specialized skills, methods and techniques and delegated assignments to bakery associates to maximize department productivity and profits.
Developed and implemented merchandising plans and maintained pricing and production knowledge to meet financial goals.
Supervised baking and general production to drive sales and monitor overhead expenses.
Participated in regular quality control checks on bakery items, ensuring consistent taste, appearance, and freshness across the board.
Collaborated with store management to create promotional events and seasonal displays for bakery products.
Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive outcomes.
Served as a mentor for new hires, sharing expert knowledge of bakery operations and techniques while promoting teamwork and collaboration.
Managed inventory levels, ensuring timely ordering of supplies to maintain optimal product availability.
Managed order fulfillment process for custom cake orders and catering needs – prioritizing workflow based on deadlines and client expectations.
Assisted in the development of new bakery items, resulting in expanded product offerings and increased sales.
Oversaw daily production tasks such as mixing doughs, baking breads and pastries, decorating cakes – ensuring consistency and high quality across all products.
Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Maintained cleanliness and hygiene in bakery premises.
Maintained and controlled inventory of baked goods.
Managed all baking operations professionally and handled all problems confidently.
Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
Established and maintained relationships with suppliers to procure quality ingredients and equipment.
Developed cost-effective strategies to drive bakery sales and optimize profits.
Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
Guaranteed all baked goods were cooked according to customers tastes and needs.
Monitored inventory levels and identified opportunities for cost savings.
Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Educated staff on strategies for handling difficult customers and challenging situations.
Marked-down clearance items and relocated merchandise to proper store areas.
Trained newly hired sales team in upselling techniques.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
Mentored new sales associates to contribute to store's positive culture.
Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Researched issues to obtain appropriate answers to customer inquiries.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.

Summary

Overview

Work History

Assistant Bakery Manager

Education

General Education

Skills

Languages

Timeline

Assistant Bakery Manager

General Education

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