Nicole McConnico
Santa Rosa,CA
Summary
Accomplished Ecommerce Operations Manager recognized for enhancing ecommerce performance through strategic data analysis. Dedicated to aligning labor with demand and fostering team productivity, focused on creating impactful customer experiences and operational success.
Overview
6
6
years of professional experience
Work History
Ecommerce Operations Manager
Safeway
Santa Rosa, CA
08.2020 - Current
Accelerated sales growth and achieved profitability in ecommerce operations for assigned stores.
Enhanced ecommerce performance metrics through strategic monitoring and improving order accuracy.
Analyzed performance data to identify trends, translating insights into actionable plans.
- Aligned labor with demand by collaborating with store leadership on demand expectations.
- Ensured consistent execution of company policies and ecommerce programs across locations.
- Conducted real-time store visits to assess conditions and address execution opportunities.
- Reinforced best practices to improve customer experience and operational efficiency.
Directed communication and training for new systems, ensuring successful adoption.
Education
Retail Management Certificate - Retail Management
WAFC
Online09-2014
High School Diploma -
Piner High School
Santa Rosa06-1999
Some College (No Degree) - Business Management
Sonoma State University
Rohnert Park, CASkills
- Accountable for driving sales growth and delivering profitability
- Sales alignment
- Identified trends, gaps, and opportunities using performance data and translates insights into clear action plans
- Oversaw execution and performance of third-party delivery platforms and revenue channels
- Partnered with store leadership to ensure labor is aligned to demand and productivity expectations are met
- Provided ongoing training, coaching, and feedback to eCommerce associates and leaders
- Supported onboarding and skill development to improve team effectiveness and productivity
Timeline
Ecommerce Operations Manager
Safeway
08.2020 - Current
Retail Management Certificate - Retail Management
WAFC
High School Diploma -
Piner High School
Some College (No Degree) - Business Management
Sonoma State University