NICOLE MCCRAY
Hawthorne,NY
Summary
Proven Patient Care Coordinator with a track record of optimizing workflow and enhancing patient satisfaction at Smile Brand/Mondovi Dental. Skilled in medical office administration and adept at fostering positive patient experiences. Demonstrates strong billing support capabilities and excels in front desk operations, significantly improving office efficiency. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Boston Children's Health Physicians
Hawthorne, NY
02.2024 - Current
- Assist in billing and insurance claim submissions and reconciliations
- Requests, locates, sends, receives and /or prepares patient medical records
- Verifies insurance ensuring proper procedures are followed as necessary to complete billing
- Prepares charts, obtains referrals, confirms patient appointments
- Processes invoices and check requests
- Provides administrative support for Division Chief
- Assists Office Manager in his/her administrative duties
- Assist NPs and Attendings with all authorizations
Patient Service Representative
WMC Advance Physicians
Valhalla, NY
08.2021 - 02.2024
- Assist with coordination of follow up care including schedules and cancellation
- Assist patients in the checking in/checking out process & completing necessary paperwork
- Educate patients in post care instructions and their health coverage responsibilities
- Register new patients and assist them in completion of necessary forms
- Verification of patient insurance information and Prior Account Balances
- Verifies and updates current patient information (demographics, financial, clinical)
- Scans completed forms, identification, and insurance cards into the patient documents folder
- Initiates & receives insurance authorization/precertification as necessary
Patient Navigator
NYP MEDIX
New York, NY
12.2022 - 02.2023
- Responsible & accountable for the overall day to day operations of the department
- Responds to and addresses confidential and sensitive information with poise, tact and diplomacy
- Registers all Incoming/outpatients coming in for testing and coding utilizing ICD-10
- Fulfills responsibilities as assigned that may include sending/receiving patient records and documents;
- Scheduling surgical procedures and tests;
- Obtaining pre-certification for health care services;
- Verifying insurance coverage and patient demographics;
- Scanning, managing and updating charts to ensure that information is complete
Patient Care Coordinator
Smile Brand/Mondovi Dental
Purchase, NY
11.2022 - 12.2022
- Verifying collecting Insurance coverage info
- Assisting w/ financial arrangements for their treatment
- Booking appointments, answering general questions; other associated support
- Answering phones, updating calendar
- Greet patients answer any concerns about treatment deductible
- Attends staff meetings as required/requested; takes and distributes minutes
- Collaborated and communicated with the health care team
- Utilizes appropriate steps in the decision-making process to include recognition and priority setting relating to patient care and practice-based issues
Education
John Hopkins University
12.2020
Medical Administrative Assistant Program - Cerner EHR, EPIC EHR, Basic Medical Terminology, Scheduling, Medical Insurance, CPT, ICD-10 Coding, Microsoft Office Suite
Westchester Educational Opportunity Center (WCC/ SUNY)
12.2019
AAS - Business Administration
Bronx Community College
Bronx, NY11.2012
Skills
- Medical Administrative Support
- Document Preparation
- Billing Assistance
- Customer Service Support
- Efficiency Enhancement
- Medical Documentation
Timeline
Medical Receptionist
Boston Children's Health Physicians
02.2024 - Current
Patient Navigator
NYP MEDIX
12.2022 - 02.2023
Patient Care Coordinator
Smile Brand/Mondovi Dental
11.2022 - 12.2022
Patient Service Representative
WMC Advance Physicians
08.2021 - 02.2024
John Hopkins University
Medical Administrative Assistant Program - Cerner EHR, EPIC EHR, Basic Medical Terminology, Scheduling, Medical Insurance, CPT, ICD-10 Coding, Microsoft Office Suite
Westchester Educational Opportunity Center (WCC/ SUNY)
AAS - Business Administration
Bronx Community College
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