Nicole McCurdy
Greenfield,IN
Summary
Motivated individual with experience in customer service, sales, and many administrative tasks. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Hardworking and determined.
Overview
16
16
years of professional experience
Work History
Inside Sales Representative
Alexander Screw Products, Inc.
2020.07 - Current
- Answer customers' questions regarding products, prices, and availability.
- Increase sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhance customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintain up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Quote construction fasteners. Blueprint reading.
- Handle all shipping and customer service regarding shipments
- AR/AP
- Payroll
Owner-Residential Cleaning
Self Employed
2014.03 - 2020.07
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
Cleaning Team Leader
Merry Maids
2012.04 - 2013.11
- Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
- Led team in consistently outperforming set targets while also maintaining excellent client feedback and retention rates, establishing the team''s reputation for excellence.
- Resolved client issues promptly, maintaining professional relationships and ensuring repeat business.
- Improved team efficiency by implementing streamlined cleaning processes and schedules.
- Enhanced client satisfaction through consistent high-quality service delivery and attention to detail.
Cashier
Aeropostale
2011.10 - 2012.04
- This position was a temporary position.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Fazoli's
2011.02 - 2011.09
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier
Party City
2008.08 - 2010.04
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Lawrence North High School
Indianapolis, IN05.2010
Skills
Customer Service
Attention to Detail
Exceptional customer service
Cheerful and energetic
Product Knowledge
Relationship Development
Adept multi-tasker
Superior organizational skills
Customer Relationship Management
Email and Phone Etiquette
Organized and Efficient
Driven
Issue Resolution
Data Entry
Relationship Building
Client Relationship Management
Order Management
Documentation And Reporting
Sales expertise
Analytical Thinking
Database Management
Payment Processing
Teamwork and Collaboration
Active Listening
Cash Handling
Decision-Making
Time Management
Reliability
Background in logistics
Logistics Coordination Abilities
Logistics support services
Logistics Coordination Proficiency
Web-based Logistics Information Systems
Logistics Scheduling
Invoice Processing
Payroll Administration
Quickbooks
Purchase Order Management
Data inputting
Statement Review
Microsoft Office
Bill Payment and Recordkeeping
Estimating and Quoting Jobs
Timeline
Inside Sales Representative
Alexander Screw Products, Inc.
2020.07 - Current
Owner-Residential Cleaning
Self Employed
2014.03 - 2020.07
Cleaning Team Leader
Merry Maids
2012.04 - 2013.11
Cashier
Aeropostale
2011.10 - 2012.04
Cashier
Fazoli's
2011.02 - 2011.09
Cashier
Party City
2008.08 - 2010.04
High School Diploma -
Lawrence North High School
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