Nicole Mcdonald
Richlands,NC
Summary
With a proven track record at Lebos, I excel in operations management and building customer relationships, enhancing sales through strategic marketing and quality management. My leadership in staff development and project management has significantly contributed to business growth, achieving a notable increase in customer satisfaction and repeat business.
Capable Desired Position with strong background in managing successful online store. Demonstrated ability to curate unique products and maintain high levels of customer satisfaction. Proven track record in inventory management and effective use of marketing strategies.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
11
11
years of professional experience
Work History
Etsy Shop Owner
Self Employed
06.2013 - Current
- Organized seasonal promotions that generated excitement among shoppers, boosting sales during peak periods.
- Increased Etsy shop sales by implementing effective marketing strategies and optimizing product listings.
- Collaborated with other Etsy sellers to exchange ideas and best practices, contributing to overall business growth.
- Designed visually-appealing product photography that showcased items effectively, leading to increased interest from shoppers.
- Continuously developed professional skills and knowledge within the online retail industry, staying current with emerging trends and platforms.
- Expanded product offerings over time based on customer feedback, demonstrating adaptability and commitment to meeting client needs.
- Established a loyal customer base through consistent high-quality products and exceptional customer service experiences.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through proactive communication.
- Participated in local craft fairs and events to broaden brand exposure and attract new customers to the online shop.
- Maintained accurate financial records for tax reporting purposes while adhering to regulatory guidelines.
- Employed time-management techniques effectively prioritizing daily tasks required for managing an online retail business.
- Implemented a customer feedback system to gather valuable insights for improving product offerings and overall shopping experiences.
- Monitored competitor activity within the Etsy marketplace, keeping abreast of industry trends while identifying opportunities for differentiation.
- Analyzed sales data to identify trends and adjust inventory offerings accordingly for maximizing revenue.
- Streamlined order processing procedures, resulting in faster shipping times and improved customer satisfaction ratings.
- Managed inventory for a streamlined shopping experience, ensuring stock levels were consistently maintained.
Retail Assistant Manager
Lebos
02.2023 - 10.2024
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Maintained exceptionally clean, customer-friendly and well-run Type department.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Streamlined store operations for increased efficiency through consistent monitoring and adjusting of inventory levels.
Sales Associate
Lebos
04.2022 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
West Wendover High School
West Wendover, NVSkills
- Small business operations
- Verbal and written communication
- Relationship Building
- Customer Relations
- Quality Management Systems
- Operations Management
- Client Service
- Staff Management
- Sales Leadership
- Staff hiring
- Project Management
- Employee Development
- Sales management
- Team Oversight
- Marketing
Timeline
Retail Assistant Manager
Lebos
02.2023 - 10.2024
Sales Associate
Lebos
04.2022 - 10.2024
Etsy Shop Owner
Self Employed
06.2013 - Current
West Wendover High School
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