Nicole McDonald
Cohoes
Summary
Dynamic professional with extensive experience at Saratoga Bridges, excelling in patient care and client support. Proven ability to implement personalized care plans and collaborate effectively with teams. Skilled in First Aid and training, ensuring safety and compliance while enhancing service quality. Committed to fostering a positive environment for individuals with developmental disabilities.
Overview
7
7
years of professional experience
Work History
Direct Support professional
Saratoga Bridges
Ballston Spa
05.2025 - Current
- Implemented personalized care plans based on individual needs and preferences.
- Assisted individuals with developmental disabilities in daily living activities to enhance independence and quality of life.
- Collaborated with healthcare professionals to coordinate client services effectively.
- Tracked client progress and shared updates with team members to facilitate coordinated care.
- Ensured safe and clean environment for clients, promoting comfort and well-being.
HGT Service Lead
Hannaford Supermarket
East Greenbush
06.2024 - 05.2025
- Addressed customer needs promptly and efficiently, ensuring satisfaction.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with diverse coworkers to achieve goals and resolve issues related to products and services.
- Completed day-to-day duties accurately and efficiently.
TSA Agent
Homeland Security US Department
Albany
05.2024 - 04.2025
- Screened passengers and luggage to detect and prevent entry of prohibited items, enhancing overall airport security.
- Conducted thorough security checks using advanced scanning equipment to ensure compliance with safety regulations.
- Responded to security alarms and incidents to maintain safety and order, ensuring swift resolution of potential threats.
- Collaborated with law enforcement to enhance airport security protocols.
- Maintain a professional demeanor in high-pressure situations.
Shift Leader
Ted's Fish Fry
Albany
02.2019 - 06.2024
- Supervised daily operations and coordinated team scheduling to enhance workflow.
- Trained and mentored new team members on standard procedures and safety protocols, fostering a knowledgeable workforce.
- Ensured compliance with health and safety regulations, promoting a safe working environment.
- Prepared diverse menu items following standardized recipes and safety guidelines.
- Maintained cleanliness and organization in kitchen areas to ensure food safety.
Education
Some College Credits -
Virginia State University
01-2017
Highschool -
Deep Creek Highschool
01-2016
Some College (No Degree) - Health Education
Hudson Valley Community College
Troy, NY04-2026
Skills
- First Aid
- Patient Care
- Training and mentoring
- Vitals
- Client support
- Care plan implementation
- Team collaboration
Timeline
Direct Support professional
Saratoga Bridges
05.2025 - Current
HGT Service Lead
Hannaford Supermarket
06.2024 - 05.2025
TSA Agent
Homeland Security US Department
05.2024 - 04.2025
Shift Leader
Ted's Fish Fry
02.2019 - 06.2024
Some College Credits -
Virginia State University
Highschool -
Deep Creek Highschool
Some College (No Degree) - Health Education
Hudson Valley Community College