Nicole McFadden
Oklahoma City
Summary
Professional administrator with proven ability to streamline operations and enhance productivity. Adept at coordinating teams, managing resources, and driving projects to successful completion. Strong focus on collaboration, problem-solving, and adapting to changing needs. Skilled in office management, strategic planning, and effective communication.
Overview
16
16
years of professional experience
Work History
Rebate Administrator
Johnstone HVAC - The Balsan Group
12.2022 - 04.2024
- Assisted in managing schedules and appointments for team members.
- Supported daily operations by organizing all state rebate and energy efficient programs and resources.
- Utilized software tools to track project progress and manage data efficiently.
- Conducted research to assist in developing administrative processes and improvements.
- Adapted quickly to new systems, ensuring seamless integration into daily tasks.
- Maintained personnel records and updated internal databases to support document management.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Maintained accurate records and documentation for various projects.
- Communicated effectively with clients to address inquiries and provide information.
Executive Assistant to the Managing Director
West Chester School District
04.2021 - 12.2022
- Managed scheduling and calendar for Managing Director, ensuring efficient time allocation.
- Coordinated travel arrangements, optimizing logistics for domestic and international trips.
- Prepared meeting materials and presentations, enhancing communication effectiveness during executive briefings.
- Conducted research on industry trends, providing insights to support strategic decision-making processes.
- Liaised with internal departments to streamline project updates and enhance cross-functional collaboration.
- Maintained filing systems and electronic records, improving information retrieval efficiency for the executive team.
- Assisted in budget tracking and expense reporting, ensuring adherence to financial protocols and accuracy.
- Organized special events and conferences, coordinating logistics from venue selection to attendee registration with great attention to detail.
- Managed travel arrangements, anticipating needs and addressing potential issues proactively to ensure smooth trips for the Managing Director.
Paraprofessional
West Chester School District
04.2020 - 04.2021
- Assisted teachers in implementing individualized education plans and instructional strategies.
- Supported classroom management by reinforcing positive behavior and maintaining a conducive learning environment.
- Collaborated with special education staff to adapt materials for diverse learning needs.
- Monitored student progress, providing feedback to educators on academic and behavioral development.
- Mentored new paraprofessionals, sharing best practices for classroom support and student interaction.
- Facilitated small group instruction, enhancing comprehension through targeted support and engagement.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Director of Quality Assurance
Home Instead Senior Care West Chester
03.2008 - 04.2016
- Developed and implemented quality assurance protocols to enhance product reliability.
- Conducted regular audits to ensure compliance with industry standards and regulations.
- Led cross-functional teams in root cause analysis to address quality issues effectively.
- Streamlined testing processes, resulting in improved efficiency and reduced time-to-market for products.
- Trained and mentored team members on best practices in quality management systems.
- Collaborated with product development teams to integrate quality considerations early in design phases.
- Analyzed data from quality metrics to identify trends and recommend process improvements.
- Established key performance indicators to monitor quality assurance initiatives across departments.
- Established and oversaw company-wide Quality Management System (QMS), maintaining compliance with Dementia and lifting protocols and enhancing internal and external national and state outcomes.
Education
No Degree - Health And Human Relations
Pennsylvania State University
Altoona, PA06-2001
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Business administration
- Data analysis
- Problem-solving
- New hire onboarding
- Relationship development
- Employee supervision
- Budget Management
Timeline
Rebate Administrator
Johnstone HVAC - The Balsan Group
12.2022 - 04.2024
Executive Assistant to the Managing Director
West Chester School District
04.2021 - 12.2022
Paraprofessional
West Chester School District
04.2020 - 04.2021
Director of Quality Assurance
Home Instead Senior Care West Chester
03.2008 - 04.2016
No Degree - Health And Human Relations
Pennsylvania State University
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