Nicole McGuire
Blairsville,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Financial Solutions Specialist
First Commonwealth Bank
06.2023 - Current
- Collaborated with loan officers and underwriters to gather additional information or resolve any discrepancies in loan files
- Managed accounts payable and receivable processes, ensuring accurate and timely processing of invoices and payments
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time targets.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Assisted clients in securing loans by providing personalized guidance and identifying suitable products.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Enhanced accuracy in account reconciliations by closely reviewing transactions for discrepancies or errors before finalizing financial statements.
- Developed strong relationships with clients by promptly addressing inquiries or concerns related to their accounts.
Office Administrator
Berkshire Hathaway Home Services
08.2021 - 07.2023
- Assisted in the preparation of reports, presentations, and correspondence for senior management
- Coordinated travel arrangements for executives and staff members, ensuring timely bookings and cost-effective options
- Trained new employees on closing processes, including cash handling, inventory reconciliation, and security protocols.
Patient Service Technician/Phlebotomist
Indiana Regional Medical Center
01.2020 - 08.2021
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Education
High school diploma -
Penn Foster High School
Foster, PA01.2020
Skills
- Competent in collecting and entering accurate data into computers
- Ability to adapt and overcome adverse situations
- Takes pride in maintaining an organized and sanitary work area
- Keeps a professional attitude at all times
- Team Player
- Goal Driven
- Highly engaged in training and learning new skills
- Can work for long periods of time in high stress environments
- Hospital Experience
- Patient Care
- Phlebotomy
- Laboratory Experience
- Medical Records
- Vital Signs
- Medical Office Experience
- Insurance Verification
- EMR Systems
- Clerical Experience
- Medical Terminology
- Medical Scheduling
- HIPAA
- Triage
- Office Management
- Medical Billing
- Phone Etiquette
- Supervising Experience
- Experience Administering Injections
- Credit analysis
- Portfolio Management
Certification
- Phlebotomy State Certification, 09/01/20, 09/01/22
- EMT, 05/01/21, 08/01/21
- CPR/AED, 04/01/23, 04/01/24
- Hazmat Materials Operations, Present
- Hazmat Awareness, Present
- FEMA IS-700.a, Present
- FEMA ICS-100, Present
- IS-200.b
- IS-800.b, Present
Timeline
Financial Solutions Specialist
First Commonwealth Bank
06.2023 - Current
Office Administrator
Berkshire Hathaway Home Services
08.2021 - 07.2023
Patient Service Technician/Phlebotomist
Indiana Regional Medical Center
01.2020 - 08.2021
High school diploma -
Penn Foster High School
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