Nicole McGuire
First Commonwealth Bank
Blairsville,PA
5
years of professional experience
1
Certification
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Work History
Financial Solutions Specialist
3 Years 5 Months- Collaborated with loan officers and underwriters to gather additional information or resolve any discrepancies in loan files
- Managed accounts payable and receivable processes, ensuring accurate and timely processing of invoices and payments
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time targets.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Assisted clients in securing loans by providing personalized guidance and identifying suitable products.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Enhanced accuracy in account reconciliations by closely reviewing transactions for discrepancies or errors before finalizing financial statements.
- Developed strong relationships with clients by promptly addressing inquiries or concerns related to their accounts.
Office Administrator
1 Year 11 Months- Assisted in the preparation of reports, presentations, and correspondence for senior management
- Coordinated travel arrangements for executives and staff members, ensuring timely bookings and cost-effective options
- Trained new employees on closing processes, including cash handling, inventory reconciliation, and security protocols.
Patient Service Technician/Phlebotomist
1 Year 7 Months- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Education
High school diploma
Skills
Competent in collecting and entering accurate data into computers.
Ability to adapt and overcome adverse situations.
Takes pride in maintaining an organized and sanitary work area.
Keeps a professional attitude at all times.
Team Player.
Goal Driven.
Highly engaged in training and learning new skills.
Can work for long periods of time in high stress environments.
Hospital Experience
Patient Care
Phlebotomy
Laboratory Experience
Medical Records
Vital Signs
Medical Office Experience
Insurance Verification
EMR Systems
Clerical Experience
Medical Terminology
Medical Scheduling
HIPAA
Triage
Office Management
Medical Billing
Phone Etiquette
Supervising Experience
Experience Administering Injections
Credit analysis
Portfolio Management
Certification
- Phlebotomy State Certification, 09/01/20, 09/01/22
- EMT, 05/01/21, 08/01/21
- CPR/AED, 04/01/23, 04/01/24
- Hazmat Materials Operations, Present
- Hazmat Awareness, Present
- FEMA IS-700.a, Present
- FEMA ICS-100, Present
- IS-200.b
- IS-800.b, Present
Timeline
Financial Solutions Specialist
First Commonwealth Bank
06.2023 - CurrentRead More
Office Administrator
Berkshire Hathaway Home Services
08.2021 - 07.2023Read More
Patient Service Technician/Phlebotomist
Indiana Regional Medical Center
01.2020 - 08.2021Read More
Penn Foster High School
High school diploma
Read More