Nicole McLaughlin
Suisun,CA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
23
23
years of professional experience
Work History
Barista
Common Grounds Coffeehouse
10.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Customer Serive Agent
American Airlines
11.2000 - 06.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Boarded passengers on aircraft in a safe and timely manner.
- Checked in passengers and their baggage. Checking documents and ticket fares.
Education
High School Diploma -
Fairfield High School
Fairfield, CA1997
Skills
- With so much experience in customer service, I am able to handle difficult situations
- I understand time management when it comes to getting things done
- I take pride in the work I do
- I am a team player and work well with others
Timeline
Barista
Common Grounds Coffeehouse
10.2022 - Current
Customer Serive Agent
American Airlines
11.2000 - 06.2019
High School Diploma -
Fairfield High School
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