Brenda Grose

Augusta

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. While also taking the lead into the entrepreneurial realm upon the pandemic of a LYFT driver that requires a high level of competency with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs.

Overview

years of professional experience

Work History

Transportation Specialist

Lyft

2018.09 - 2024.01

Using GPS to transport clients and passengers to and from various destinations locally and long distance
Developed strong relationships with vendors and clients, resulting in increased business opportunities.
Providing a safe comfortable ride with positive and accommodating customer service
Assisting the scheduled medical clients with needs while leaving dialysis, orthopedic appointments etc
While practicing safety according to COVID regulations.
Coordinated schedules and communicated changes to customers.

Customer Service Associate

BI-LO

2013.10 - 2017.07

Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
Assisted customers by finding items quickly to boost store satisfaction rates.
Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
Addressed customer complaints and concerns, providing mutually beneficial solutions.
Collaborated with team members to meet daily objectives and maintain smooth store operations.
Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.

Asst. Manager

Dollar Tree

1999.03 - 2001.05

Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Education

Associate in Medical Assisting -

Columbia Jr. College, Columbia, SC

12.1995

Skills

Problem-solving aptitude
Time management abilities
Task Prioritization
Self Motivation
Team building
Relationship Building

Active Listening
Inventory Management
Accident Reports
Delivery Routing
Mileage Tracking
Attention to Detail

Personal Information

Willing To Relocate: South Carolina
Authorized To Work: US for any employer

Timeline

Transportation Specialist - Lyft

2018.09 - 2024.01

Customer Service Associate - BI-LO