Nicole L. McLean
Registered Nurse BSN, RN
Seattle,WA
Summary
Dynamic Senior Healthcare Executive with 15+ years of leadership in clinical operations, program development, and patient care management. A visionary strategist with a track record of optimizing healthcare delivery, spearheading high-impact initiatives, and driving operational excellence. Expertise spans acute care settings, including maternal-child health, labor & delivery, pediatrics, autism care, case management, and progressive care. Adept at leading multidisciplinary teams, streamlining workflows, and implementing evidence-based practices to improve patient outcomes. Proficient in budget management, quality assurance, and regulatory compliance. A transformational leader known for fostering strong workplace cultures, advancing strategic objectives, and influencing executive-level decision-making to elevate healthcare performance.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Senior Clinical Operations Manager
Accolade, INC
Seattle, Washington
06.2023 - Current
- Dynamic healthcare leader with executive oversight of 70+ clinical and non-clinical professionals, including Registered Nurses, Licensed Clinical Social Workers, Assistant Managers, and specialists in Quality Assurance, Training, and Development
- Leading service delivery operations for the TRICARE Autism Care Demonstration, ensuring seamless execution, regulatory compliance, and adherence to TRICARE Operations Manual
- Champion of continuous learning opportunities for staff through workshops or seminars resulting in higher competency levels among employees.
- Drive operational excellence, optimize workflows, and foster a culture of continuous professional growth within a multidisciplinary team
- Process optimization and service excellence, enhancing care quality and operational efficiency while maintaining the highest standards of patient-centered care
- Mentor and manage high-performing teams, fostering a culture of collaboration, professional growth, and staff retention
- Design and implement scalable healthcare programs, leveraging data analytics and KPIs to enhance quality, efficiency, and compliance
- Drive workflow enhancements and system integrations, ensuring smooth transitions through organizational and policy changes while maintaining cost-effective operations
- Collaborate with executive leadership, healthcare providers, government agencies (Department of Defense, TRICARE), and external partners to align strategy and deliver exceptional service
- Direct financial strategy, budget forecasting, and resource optimization to maximize profitability and ensure long-term operational sustainability. Consistently maintain a gross margin of 40% or higher through strategic cost management and revenue optimization.
- Directed program hiring, onboarding, and professional development initiatives, strengthening clinical talent pipelines and leadership growth
- Implement healthcare IT solutions and data analytics to enhance patient care workflows, performance tracking, and operational efficiency
- Conducts audits and quality assurance reviews to assess the effectiveness of work instructions, enhancing operational consistency and patient care quality.
- Conducts performance evaluations for staff members, identifying strengths as well as areas for growth and improvement opportunities
Clinical Operations Manager
Accolade, INC
Seattle, Washington
06.2021 - 06.2023
- Managed the design, implementation, launch and management of the Autism Care Demonstration, providing specialized case management support for military families
- Recruited and developed a multidisciplinary team, including Registered Nurses, Licensed Clinical Social Workers, Board-Certified Behavior Analysts, and non-clinical staff, ensuring high-quality service delivery
- Managed and mentored a team of 17–27 Registered Nurses and Licensed Clinical Social Workers, fostering a high-performance culture focused on service excellence, professional growth, and optimal patient outcomes
- Spearheaded process improvements to enhance service quality, ensuring adherence to clinical protocols, performance targets, and SLAs
- Served as an ACD subject matter expert, integrating evidence-based practices into care plans to improve patient-centered outcomes
- Managed hiring and onboarding efforts, strengthening the ACD program’s ability to deliver consistent, high-quality case management services
- Developed monthly reports outlining program performance metrics and contractual service outcomes for the Department of Defense, ensuring compliance with strategic priorities
- Navigated policy and organizational changes, ensuring smooth transitions, regulatory compliance, and continued service excellence
- Engaged with internal and external stakeholders to drive program improvements and align with performance metrics and contractual goals
- Conducted performance evaluations for staff members, identifying strengths as well as areas for growth and improvement opportunities.
- Enhanced staff productivity through effective training and performance management strategies
Charge Nurse | Registered Nurse – Women's & Children's Services
Valley Medical Center
Renton, Washington
02.2012 - 02.2021
- Managed shift operations, ensuring seamless coordination across OBED triage, labor and delivery, antepartum, and postpartum care
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Provided clinical leadership, mentoring staff in fetal monitoring, neonatal care, and perinatal management
- Conducted comprehensive patient assessments, including medical history reviews and diagnostic test orders
- Developed and implemented evidence-based care plans to optimize maternal and newborn health outcomes
- Oversaw patient care coordination, ensuring timely interventions and adherence to protocols
- Educated and counseled expectant and new mothers on prenatal health, labor, postpartum recovery, and newborn care
- Served as a key liaison between medical staff, families, and hospital leadership to ensure clear communication and high-quality care
- Administered medications, therapies, and procedural support, including OR circulating and primary nursing roles
- Ensured compliance with hospital policies, HIPAA regulations, and COVID-19 care standards
- Championed process improvements, optimizing staffing efficiency and patient flow
- Maintained accurate, compliant documentation of assessments, treatments, and care plans
- Recognized for strong leadership, ethical decision-making, and patient-centered care, contributing to high patient satisfaction scores
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols
Registered Nurse | Progressive Care Unit
Valley Medical Center
Renton, Washington
08.2010 - 02.2012
- Delivered high-acuity patient care through continuous assessment, intervention, and evaluation
- Certified in conscious sedation, ensuring patient safety during bedside procedures
- Managed pre- and post-operative care, patient education, and surgical recovery
- Mentored new RNs and students, fostering professional growth and clinical excellence
- Monitored and assessed patients for myocardial infarction in the Acute Chest Pain Unit
- Assisted in critical care interventions, including code management and ventilated patient support
- Provided specialized care across neurology, surgical, general medicine, respiratory, and palliative units
- Floated across medical-surgical units, including the Catheterization Lab and assisted with procedures and sedation
- Utilized advanced clinical skills such as EKG interpretation, ABG sampling, and end-of-life care
- Supported policy development and process improvements to enhance patient care quality and efficiency
- Prevented complications by closely monitoring vital signs and promptly responding to changes in patient status.
Registered Nurse | Cardiac/Telemetry & Medical-Surgical
Valley Medical Center
Renton, Washington
02.2010 - 08.2010
- Delivered patient-centered care in cardiac monitoring, telemetry, and medical-surgical settings
- Assessed ECGs and telemetry data, ensuring timely interventions
- Provided postoperative care, pain management, and medication administration
- Floated across units, supporting cardiac procedures and patient recovery
- Educated patients and families on disease management and discharge planning
- Collaborated with multidisciplinary teams, ensuring regulatory compliance and quality care
- Maintained accurate EMR documentation and upheld patient safety standards
Clinical Care Manager | Registered Nurse
Pediatric Services of America
DuPont, Washington
12.2009 - 04.2015
- Managed a team of 50–60 nurses, overseeing 70–90 home health cases for medically fragile children, ensuring high-quality care and regulatory compliance
- Served as a key liaison for sales and outreach, conducting monthly hospital visits to collaborate with social workers and families, promoting home health services
- Developed and delivered comprehensive training programs for new hires and existing staff, enhancing clinical competencies and adherence to best practices
- Conducted routine home visits to assess care quality, provide family support, and implement necessary care improvements
- Oversaw case management and interdisciplinary collaboration, optimizing patient outcomes through coordinated care plans
- Ensured operational efficiency and regulatory compliance, aligning with state and federal healthcare standards
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
Education
Bachelor of Science - Nursing
Seattle University College of Nursing
Seattle, WA 09.2007 - 08.2009
Associate of Science - Pre-Nursing, DTA/MRP
Pierce College
Lakewood, WA 09.2004 - 06.2006
Skills
- Senior Leadership & Program Oversight
- Strategic Program Design & Implementation
- Advanced Patient Care & Clinical Excellence
- Regulatory Compliance & Quality Assurance
- Performance Improvement & Data Analytics
- Stakeholder Engagement & Collaboration
- Budget Management & Resource Allocation
- Talent Development & Workforce Empowerment
- Exceptional Communication & Executive Presence
- Clinical Training / Development & Instruction
Certification
Registered Nurse, Washington, RN60106313
Specialty And Technical Areas
Specialties: Autism Care, Women’s & Family Health, Medical-Surgical, Cardiac, Progressive Care, Case Management, Team Leadership, Recruiting & Hiring, Program Development & Implementation
Systems and Applications: CareRadius, InView, McKesson, Epic, Lucid, Smartsheet, Microsoft Word, Excel, PowerPoint, ADP, Workday, Verint, Slack, MS Teams, Concur
Awards
- Lead Change Award, Accolade, 2023, Recognized for driving impactful change through collaboration, clear communication, and leadership.
- Wisdom in Leadership, Accolade, 2023, Honored for fostering a supportive, high-performing team and leading with expertise and compassion.
- Helping Heroes Award, Pinnacle, 2022, Awarded for excellence in advancing Autism Care operations under TRICARE to support military families.
Community Service
- Volunteer COVID-19 Vaccine Nurse – Valley Medical Center COVID-19 Vaccination Clinic
- Stella Auction Volunteer – BABES Network, YWCA, Seattle, WA
- Activity Assistant – ElderHealth Northwest & ElderFriends, Seattle, WA
- Activity Assistant – Rainier Vista Boys & Girls Club, Seattle, WA
- ED & Pediatric Department Volunteer – Providence St. Peter Hospital, Olympia, WA
Timeline
Senior Clinical Operations Manager
Accolade, INC
06.2023 - Current
Clinical Operations Manager
Accolade, INC
06.2021 - 06.2023
Charge Nurse | Registered Nurse – Women's & Children's Services
Valley Medical Center
02.2012 - 02.2021
Registered Nurse | Progressive Care Unit
Valley Medical Center
08.2010 - 02.2012
Registered Nurse | Cardiac/Telemetry & Medical-Surgical
Valley Medical Center
02.2010 - 08.2010
Clinical Care Manager | Registered Nurse
Pediatric Services of America
12.2009 - 04.2015
Bachelor of Science - Nursing
Seattle University College of Nursing
09.2007 - 08.2009
Associate of Science - Pre-Nursing, DTA/MRP
Pierce College
09.2004 - 06.2006
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