Nicole Mcleod
Gilbert,AZ
Summary
Results-driven Senior Collections Specialist at Target Financial Services, adept at debt negotiation and effective communication. Spearheaded quality-oriented strategies that enhanced operational efficiency and client satisfaction. Proven ability to manage complex projects and foster teamwork, leading to significant improvements in collections processes.
Overview
24
24
years of professional experience
Work History
Senior Collections Specialist
Target Financial Services
07.2001 - 04.2025
- Drove change through quality-oriented strategies to help operations accomplish ambitious goals.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Supported department leadership in implementing new policies, procedures and controls.
Education
High School Diploma -
Chandler High School
Chandler, AZ05.1999
Skills
Collections Representative
- Payment processing
- Debt negotiation
- Skip tracing
- Active listening
- Inbound and Outbound calling
- Billing problem resolution
- Teamwork and collaboration
- Problem-solving
- Time management
- Effective communication
- Payment scheduling
- Negotiation and resolution
- Credit and collections
- Payment plan coordination
- Financial statements expertise
Timeline
Senior Collections Specialist
Target Financial Services
07.2001 - 04.2025
High School Diploma -
Chandler High School
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