Nicole M. Cook
Kingsville,Maryland
Summary
Results-oriented project manager with over eighteen years of experience leading cross-functional teams while managing the interests and expectations of stakeholders to ensure the project is completed at scope, on time, and within budget while evaluating risk and ensuring quality.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Principal Technical Services Project Management
Northrop Grumman
01.2022 - Current
- Manage and maintain the day-to-day interfaces and communications between the assigned program management office, manufacturing, manufacturing resource planning, mission assurance, supply chain, engineering and shipping
- Facilitate internal meetings in a way to support design, production, and problem resolution
- Participate in a product team, responsible for product-level requirements analysis, engineering and manufacturing of the products assigned, product tracking and product visibility
- Prepare monthly cost estimates and controlled production spending as CAM
- Create presentations and communicate to all levels of Executive Management
- Represent manufacturing at the Risk Review Board
Material Control Specialist
Northrop Grumman
01.2020 - 01.2022
- Perform functions necessary to develop and execute plans and schedules associated with the satisfaction of customer requirements spanning engineering development, manufacturing, and calibration via various manual and computerized production, inventory, and material control systems
- Review input/output data for completeness and accuracy, taking appropriate action necessary to correct discrepancies
- Communicate requirements to other personnel and departments
- Plan, organize, and control the timely flow of product through the manufacturing cell to support both internal and external customer delivery requirements
- Serve as primary interface between production management, manufacturing first line supervision, manufacturing cell management, operations program management, kitting and inventory management, as well as interfacing with engineering and quality
- Provide status of hardware of assigned Programs from the time of the initial kit conversion, through manufacturing process, to delivery of hardware to internal and external customers
Insurance Defense Large Loss Litigation Paralegal
Ferguson, Scheleich & Ballew, P.A.
01.2016 - 01.2020
- Manage multiple cases simultaneously while coordinating timelines, deadlines, resource allocations, and budget
- Investigate cases, draft legal documents, perform research, and prepare documents and exhibits for trial
- Conduct administrative case management and litigation support while coordinating all aspects of document production, organization and indexing of documents, and preparing witness files and exhibits
- Issue subpoenas and request for documents under the Freedom of Information Act to obtain pertinent information in support of matters within litigation
- Analyze commercial contracts to identify pertinently involved parties who have liability risk exposure
- Serve as liaison between attorneys and external third parties to expedite necessary services and maintain litigation budget and schedule
- Review attorney drafted discovery and pleadings for completeness and accuracy, taking appropriate action necessary to correct for discrepancies prior to filing
- Facilitate internal meetings in a way to support case investigation, trial preparation, and problem resolution
- Achieve and maintain schedule requirements related to case filings to ensure deadlines are met and litigation budgets are maintained
Claims Generalist
Progressive Insurance
01.2008 - 01.2015
- Manage and maintain the day-to-day interface and communication between insured parties, claimants, body shops, medical providers, and financial institutions
- Complete investigation and determine liability regarding auto accidents and premises liability cases related to commercial and personal lines policies
- Analysis claims risk to set cost reserve on one hundred-plus claims files
- Evaluate and negotiate the value of bodily injury claims with claimants and attorneys
- Inspect vehicle damage, write estimate, and negotiate an agreed price with shops
- Communicate liability decisions and coverage investigations in writing and verbally to all parties
- Resolve injury, property damage, and total loss claims via in person meetings
- Serve as custodian of records at subrogation trials on behalf of insurance company
- Recommend files for Special Investigation for possible fraud or misrepresentation
Claims Adjuster
Nationwide Insurance
01.2005 - 01.2008
- Complete investigation and determine liability regarding auto accidents and premises liability cases related to personal lines and homeowner’s policies
- Evaluate and negotiate the value of bodily injury claims with claimants and attorneys
- Communicate liability decisions and coverage investigations in writing and verbally to all parties
- Resolve injury, property damage, and total loss claims via in person meetings
- Serve as custodian of records at subrogation trials on behalf of insurance company
- Recommend files for Special Investigation for possible fraud or misrepresentation
Education
Associates - Legal Studies
Community College of Baltimore County
Baltimore, MD01.2016
B.A. - History, Political Science
University of Maryland Baltimore County
Baltimore, Maryland01.2004
Skills
- Planning and Organizing
- Proven proficiency in creating project plans, defining tasks, estimating timelines, and developing comprehensive schedules
- Ability to adapt to changes and redirect priorities to maintain timeline and budget
- Delegate tasks to ensure resources are allocated to ensure budget, risk and deadline needs are met
- Set and maintain calendar deadlines to ensure the project is on time and within budget
- Proactively reduce risks by anticipating possible obstacles and creating backup strategies
- Forecast completion dates for manufacture schedules, discovery deadlines, and vehicle repair completion
- Leadership and Communication
- Experienced project manager who has provided support to manufacturing programs, litigation case resolution, and insurance claims management
- Demonstrated ability to manage and prioritize multiple responsibilities in a fast-paced environment
- Communicate effectively with internal and external stakeholders to manage expectations and explain complex information
- Mentor, support, and onboard newly hired teammates
- Risk Management and Problem Solving
- Analyze challenges and identify risks to find creative solutions and make informed decisions to overcome obstacles
- Access risk and manage documents to ensure projects meet deadlines and are within budget
- Identify patterns and make objective decisions to assist in assessing risk
- Evaluate and anticipate customer needs
- Cost Estimating
- Manage multi-million-dollar legal fees, analyze case expenses, and develop cost-effective litigation strategies
- Set and maintain settlement reserves for a portfolio of one hundred plus claims while reviewing monthly to update reserves for additional risk exposure
- Review accrued expenses and estimate future expenses to maintain budget
- Administration
- Experience with SAP, NetDocuments, and ClaimStation
- Proficient with Microsoft Office applications
Timeline
Principal Technical Services Project Management
Northrop Grumman
01.2022 - Current
Material Control Specialist
Northrop Grumman
01.2020 - 01.2022
Insurance Defense Large Loss Litigation Paralegal
Ferguson, Scheleich & Ballew, P.A.
01.2016 - 01.2020
Claims Generalist
Progressive Insurance
01.2008 - 01.2015
Claims Adjuster
Nationwide Insurance
01.2005 - 01.2008
B.A. - History, Political Science
University of Maryland Baltimore County
Associates - Legal Studies
Community College of Baltimore County
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