Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole McQuay

Argos,OH

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Adena
01.2023 - Current
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Taught patients about medications, procedures, and care plan instructions.
  • Verified patient insurance coverage and collected required co-payments.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Scheduled appointments, registered patients
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.

Patient Access Representative

Adena
02.2022 - 01.2023
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.

Eligibility Specialist

Job And Family Services
09.2015 - 06.2022
  • Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
  • Facilitated smooth transitions between program stages by coordinating closely with internal departments and external partners as needed.
  • Used computer-aided guidance packages such as skills assessment tools, career planners and personal inventories to assist clients in determining strengths and weaknesses.
  • Interviewed applicants and explained scope of different available benefits.
  • Facilitated successful appeals processes by providing clear explanations of eligibility decisions and supporting documentation during hearings.

Customer Service Representative

Horizon
03.2000 - 05.2014
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

High School Diploma -

Union Scioto
Chillicothe, OH
05.1993

Skills

    • Vital Signs Documentation
    • Certified Clinical Medical Assistant (CCMA)
    • Quality Control
    • Medical office administration
    • Insurance Verification
    • Updating Medical Records
      • Medical Terminology
      • Patient support
      • Patient Scheduling
      • Patient Registration
      • Electronic Charting

Certification

  • CMA - Certified Medical Assistant

Timeline

Certified Medical Assistant

Adena
01.2023 - Current

Patient Access Representative

Adena
02.2022 - 01.2023

Eligibility Specialist

Job And Family Services
09.2015 - 06.2022

Customer Service Representative

Horizon
03.2000 - 05.2014

High School Diploma -

Union Scioto

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Nicole McQuay