Nicole Mcqueen
Gilford,NH
Summary
Dynamic customer service professional with a friendly demeanor and strong problem-solving skills, recognized for enhancing customer loyalty at The JJill Group. Proven ability to train new staff and improve user experience through effective communication and teamwork. Detail-oriented and adept at multitasking, ensuring efficient operations and customer satisfaction.
Overview
28
28
years of professional experience
Work History
Customer Service / Replenishment
Michaels Arts and Crafts
Gilford, NH
06.2022 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Follow store floor plan to develop room for new product, set up displays
- Cash customers out, process returns, help find merchandise
- Pick and pull product from the floor to send out to customers
Customer Service Representative
The JJill Group
Tilton, NH
04.1997 - 09.2011
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Trained new personnel regarding company operations, policies and services.
Education
FBLA
Laconia High School
Laconia, NH09.1994
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
Timeline
Customer Service / Replenishment
Michaels Arts and Crafts
06.2022 - Current
Customer Service Representative
The JJill Group
04.1997 - 09.2011
FBLA
Laconia High School