Nicole M. Curran
Tampa
Summary
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. I have over eight years of customer service experience and have adapted strong interpersonal skills and an understanding of what people expect. Great team player and very adaptive and comfortable thriving in different professional environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Berkshire Hathaway HomeServices
05.2025 - Current
- Advertised client properties through websites, social media, and real estate guides.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Maintained connections with clients to encourage repeat business and referrals.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Reviewed market research data and changed sales plans accordingly.
Bartender
American Social
07.2021 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Built relationships with vendors to manage orders and negotiate costs.
Leasing Consultant
Intersolutions LLC
10.2019 - 06.2021
- Complete basic tasks such as answering phone calls, greeting potential clients/residents, file various documents
- Background/credit check for potential residents to ensure they meet minimum qualifications and requirements
- Kept lobby tidy and restocked
- Conducted proper showings to highlight features, answer questions and redirect concerns to close contracts
Server
Mixology 101
10.2019 - 03.2020
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins and to-go bags
- Worked private events at restaurant as well as the owners home where I served five course meals and prepared drinks for important guests
- Worked with POS system to place orders, manage bills, and handle complimentary items for dissatisfied customers
- Helped cover shifts for employees and came in early to learn how to make drinks and bartend before opening
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Leasing Consultant
BG Multifamily
06.2018 - 09.2019
- Collected rent and tracked resident payments and information to Yardi
- Resolved conflicts between tenants regarding noise, parking and billing issues
- Marketed property to local businesses through collateral, emails and phone calls
- Helped clients find homes to suit all kinds of needs such as handicap accessibility, pet-friendly units and one-story specific units
- Experienced with new construction, luxury apartments buildings, town-homes, and even older properties that required more maintenance
Server/Bartender
Tie Breakers
03.2017 - 05.2018
- Perform opening/closing duties such as writing down daily specials/cocktails, cleaning tables and bar area, replenishing condiments and juices, and stock glassware
- Introducing myself to guests and upsell when necessary
- Working knowledge of and strictly abide to state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wine and mixers
Server
Starlight Café
10.2014 - 03.2017
- Delivering prompt and accurate service for all customer drink orders and encouraging sales and ensuring the customer satisfaction
- Took customer orders and capitalized on opportunities to sell special beverage and food options
- Ability to respond calmly and make rational decisions in stressful situations with co-workers and guests in a fast-paced environment
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
- Greeted and maintained relationships with regular customers
Education
Bachelors - Business/Administration
Southern New Hampshire University
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East Carolina University
Greenville, NC06.2018
Associate of Arts - Sciences Department
Pitt Community College
Winterville, NC05.2016
Skills
- Hospitality service experience
- Patience/Stress tolerance
- Relationship building and retention
- Enthusiasm
- Appearance
- Verbal Communication
- Memory for patrons and their orders
- Telephone and email etiquette
- Organization
- Fine-dining
Certification
- Licensed Real Estate Agent - 63-Hour Real Estate Salesperson Licensing
Timeline
Real Estate Agent
Berkshire Hathaway HomeServices
05.2025 - Current
Bartender
American Social
07.2021 - Current
Leasing Consultant
Intersolutions LLC
10.2019 - 06.2021
Server
Mixology 101
10.2019 - 03.2020
Leasing Consultant
BG Multifamily
06.2018 - 09.2019
Server/Bartender
Tie Breakers
03.2017 - 05.2018
Server
Starlight Café
10.2014 - 03.2017
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East Carolina University
Bachelors - Business/Administration
Southern New Hampshire University
Associate of Arts - Sciences Department
Pitt Community College