Nicole M. Dennis
E. Stroudsburg,PA
Summary
Dedicated and dynamic professional with a proven track record of swiftly mastering new skills and concepts. Adept at critical thinking, analyzing complex situations and developing effective solutions. Delivers exceptional customer service and building strong interpersonal relationships. Seeking a role where my quick learning abilities, and interpersonal skills can contribute to the overall organizational success.
Overview
8
8
years of professional experience
Work History
Phlebotomist
Primary and Urgent Care
Fredericksburg, VA
02.2024 - Current
- Assisted multiple doctors and MDs across three Primary Care and Urgent Care facilities as a lead Phlebotomist
- Responsibilities included: Performing medical procedures such as removing sutures, sterilizing instruments, and drawing blood from a diverse patient demographic, ranging from pediatric to geriatric
- Daily tasks involved efficient processing of immigration paperwork and providing comprehensive support in a diverse, multinational environment
- Other duties encompassed administering injections of steroids, antibiotics, and supplemental vitamins like Wegovy; performing swabs for COVID, flu, strep, and RSV; conducting urinalysis and up to 12-panel drug screenings; and preparing specimens and documentation for STD testing
- Additional responsibilities included maintaining OSHA and CLIA lab cleanliness standards, meticulously logging procedures and in-house lab tests in patient databases, stocking rooms, retrieving outsourced lab results for providers, triaging patients upon arrival, and performing administrative front desk tasks as needed due to minimal staffing
Food and Beverage Service
Morale, Welfare, Recreation (MWR) U.S Navy
Dahlgren, VA
03.2022 - 09.2023
- Provided food and beverage service to 120 Armed Forces and Civilian personnel daily on Dahlgren Naval Support Station as a sole government employee
- Worked to prepare food service items, provided customer service, and performed duties on Point of Sales (POS) systems
- Entrusted as a point of contact for financial transactions and business money drops
- Trusted employee trainer who Implemented ongoing training programs to equip 3 employees with the tools necessary to provide effective communication and customer support
Customer Service Representative
Alorica
Fredericksburg, VA
02.2022 - 03.2022
- Apple Card Specialist on the Goldman Sachs Bank USA Alorica team
- Service representative to 200+ Goldman Sachs customers daily, assisting with product malfunctions, questions, and technical errors
- Utilized chat rooms and teleconferencing to directly assist customers with one-on-one support
- Demonstrated a keen understanding of individual needs and perspectives, fostering an environment of trust and open communication
Line Cook
Trackside Station Grill and Bar
E. Stroudsburg, PA
04.2017 - 11.2021
- Demonstrated an exemplary career trajectory, advancing from the roles of dishwasher, table busser, hostess, and kitchen prep assistant to a position of full-service line cook within a timeframe of less than four years
- Possess ServSafe certification
Education
BS - Cyber Security
Western Governors University
Mill Creek, UT09.2024
National Phlebotomy Certification -
Vital Phlebotomy Institute
Fredericksburg, VA11.2023
Intravenous Therapy Certification -
Vital Phlebotomy Institute
Fredericksburg, VA11.2023
High School Diploma -
Agora Cyber Charter School
King of Prussia, PA06.2021
Skills
- Paperwork Processing
- Donor screening
- Specimen Preparation
- Infection Control
- Blood collection
- Data Entry
Timeline
Phlebotomist
Primary and Urgent Care
02.2024 - Current
Food and Beverage Service
Morale, Welfare, Recreation (MWR) U.S Navy
03.2022 - 09.2023
Customer Service Representative
Alorica
02.2022 - 03.2022
Line Cook
Trackside Station Grill and Bar
04.2017 - 11.2021
BS - Cyber Security
Western Governors University
National Phlebotomy Certification -
Vital Phlebotomy Institute
Intravenous Therapy Certification -
Vital Phlebotomy Institute
High School Diploma -
Agora Cyber Charter School
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