Nicole M. Doolittle
Ocala,FL
Summary
Lpn nurse that is a driven leader with strong background in management and organizational growth. Experience in patient care in a nursing setting. Utilizes critical thinking and problem-solving skills to ensure optimal patient outcomes. Skilled in developing and implementing effective relationships within the healthcare industry. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
17
17
years of professional experience
Work History
Intake/Insurance Authorization Director
Concierge Home Health Care
05.2016 - Current
- Manage a team of 32 employees.
- Implemented performance metrics for consistent evaluation and improvement.
- Streamlined workflows to boost productivity across multiple functions.
- Effective communication with sales, clinical and leadership.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Implemented training programs for enhanced employee skills.
- Conducted performance evaluations to identify areas for employee growth.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Monitored pending authorization requests and followed up as needed.
- Supported billing department by providing necessary authorization details.
- Communicated with healthcare providers to gather necessary patient information.
- Collaborated with healthcare providers to ensure proper documentation for successful authorizations.
- Increased efficiency of the authorization process with effective communication among multidisciplinary teams.
- Streamlined insurance authorization processes by implementing efficient workflow strategies.
- Ensured continuity of care for patients by tracking expiring authorizations and initiating renewals as needed.
- Ensured compliance with industry regulations by staying up-to-date on policy changes and updates.
- Resolved complex authorization issues, working closely with patients and insurance companies to find solutions.
- Identified trends in denied claims and implemented proactive measures that resulted in reduced denial rates.
- Improved team efficiency by providing thorough training and guidance to new employees.
- Maintained comprehensive knowledge of various insurance plans, ensuring accurate information was provided during the authorization process.
Nurse Liaison
Activa Home Health
04.2015 - 05.2016
- Chart reviews
- Marketing
- Staff Nurse
- Private duty SOC and visits
- Performed routine assessments and evaluations to identify patient health issues, guiding appropriate interventions and care strategies.
- Educated patients and families on health management, promoting understanding of treatment options and preventive measures.
- Administered medications and treatments through infusion pumps, ensuring accuracy in dosage and adherence to safety protocols.
- Used proper wound care techniques by providing appropriate dressings and monitoring for signs of infection.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Performed routine wound care and dressing changes on schedule.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
Patient Care Liaison
Senior Home care
01.2013 - 04.2015
- Chart reviews and marketing
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Provided ongoing support to patients in navigating insurance coverage and financial assistance programs, reducing stress and promoting continuity of care.
- Maintained detailed records of interactions with patients, ensuring accurate documentation for ongoing assessments and continuous improvement efforts.
- Supported families during difficult medical situations, offering emotional support and connecting them with appropriate community resources when needed.
- Educated patients on available resources within the community, helping them navigate complex healthcare systems with ease.
- Acted as an advocate for patients'' rights, working diligently to ensure their voices were heard and respected within the healthcare team.
- Developed and build relationships with physicians, rehabs and hospital to promote company growth
Patient Care Liaison
Firstlantic Healthcare
01.2012 - 01.2013
- Intake Nurse
- Enhanced communication between interdisciplinary teams, fostering a collaborative environment for patient-centered care.
- Handled high-stress situations with professionalism and grace, defusing tension and maintaining a calm atmosphere during intake procedures.
- Improved patient satisfaction by providing efficient and empathetic intake assessments.
- Promoted continuity of care by collaborating closely with primary care providers and other members of the healthcare team.
- Collaborated with insurance companies to verify coverage details before admission.
- Coordinated seamless transitions between inpatient and outpatient settings, reducing readmission rates and promoting optimal recovery.
- Facilitated timely referrals to appropriate specialists, optimizing patient outcomes.
- Verified patients insurance.
- Ensured we had necessary documentation needed to provide care such as orders, face to face and confirmed signing MD.
Intake Supervisor
Nurse on Call Home Health
01.2008 - 01.2012
- QA
- Audit Charts
- Nurse Marketer
- Sales Team Coordinator
- On call Supervisor
- Satellite Office Manager
- Developed strong relationships with community organizations, increasing referral sources for new clients.
- Established clear expectations for staff performance through comprehensive employee orientation programs and ongoing professional development opportunities.
- Served as a liaison between clients and service providers, facilitating communication and collaboration to ensure seamless care coordination.
- Mentored junior staff members, providing guidance and support to help them grow professionally within their roles.
- Led a team of intake specialists, providing guidance, support, and feedback on their work performance.
- Conducted regular meetings with the intake team to discuss performance metrics, identify areas for improvement, and develop action plans accordingly.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated trade shows and events, showcasing company products while fostering valuable networking opportunities.
- Onboarded new team members and coached personnel in marketing tasks.
- Established and managed relationships with external data providers and research vendors.
- Coordinated with interdisciplinary teams to ensure seamless communication during the chart review process, promoting a collaborative work environment.
- Reduced errors in billing and coding by diligently detecting inaccuracies within medical charts.
- Participated in quality improvement initiatives that resulted in more streamlined chart review processes and increased efficiency levels.
- Conducted comprehensive audits of medical charts, leading to enhanced data integrity and accuracy.
- Enhanced chart accuracy by meticulously reviewing medical records and identifying discrepancies.
Education
No Degree - Nursing
Palm Beach Community College
Boca Raton, FLLPN - Nursing
McFatter Vocational School
Davie, FL09-1997
High School Diploma -
Spanish River High School
Boca Raton, FL06-1993
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Operations management
- Corporate communications
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Leadership development
- LPN
Timeline
Intake/Insurance Authorization Director
Concierge Home Health Care
05.2016 - Current
Nurse Liaison
Activa Home Health
04.2015 - 05.2016
Patient Care Liaison
Senior Home care
01.2013 - 04.2015
Patient Care Liaison
Firstlantic Healthcare
01.2012 - 01.2013
Intake Supervisor
Nurse on Call Home Health
01.2008 - 01.2012
No Degree - Nursing
Palm Beach Community College
LPN - Nursing
McFatter Vocational School
High School Diploma -
Spanish River High School
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