Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Meads

Elizabeth City,NC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Excellent typist, collaborator and office coordinator with proven history of reorganizing and optimizing office settings. Dedicated to efficiency and maintaining workflow.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Technical Writer

Chugach Government Solutions
Elizabeth City, NC
01.2024 - Current
  • Responsible for the preparation, review, revision, and maintenance of documents.
  • Write and edit technical documentation for all system hardware and software to include installation, configuration, and how-to documentation.
  • Create and revise flowcharts to document existing business processes, systems, and data workflows.
  • Provide editorial, formatting, and proofreading assistance to produce system internal and external documents under strict deadlines.
  • Confer with government representatives, vendors, other contractors, or team members to establish technical specifications and to determine the subject material to be developed for publication.
  • Complete writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology.
  • Edit, standardize, or make changes to material prepared by other writers or other personnel.
  • Review published materials and recommend revisions.
  • Select photographs, drawings, sketches, diagrams, and charts to illustrate the material.
  • Manage multiple assignments simultaneously, while working independently and with other writers.
  • As an integral part of cross-functional product teams, this person must learn through hands-on experience.
  • Study drawings, specifications, and mockups to integrate and delineate technology, operating procedure, and production sequence.
  • Arrange for typing, duplication, and distribution of material.
  • Assist in laying out material for publication.
  • Maintain records and files of work and revisions.
  • Other duties as assigned.

Specialty Resource Coordinator

Sentara
Elizabeth City, NC
09.2021 - 01.2024
  • Epic and MDoffice trained with Active Login.
  • HIPAA trained to ensure the confidentiality, integrity, vulnerability and availability of systems, networks, and data.
  • Manage multiple assignments simultaneously, while working independently and with others.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Checked patient insurance and collected pre-authorizations from providers.
  • Gathered current medical information and reviewed histories to gather details for surgeons.
  • Maintain records and files of work and revisions.
  • Distributed treatment and procedural information to patients.
  • Managed patient check-in and check-out procedures and processed payments.
  • Collaborated and established strong working relationships with physicians, supervisors and colleagues.
  • Scheduled follow-up appointments as designated by physician.
  • Edit, standardize, or make changes to material.
  • Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation.
  • Communicated with patients to gather intake data and verify chart information.
  • Managed incoming telephone calls, took messages and directed callers to personnel.
  • Updated patient financial information to promote accurate record keeping.
  • Assisted staff and executives with special projects.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Filed and submitted insurance claims.
  • Handled third-party insurance processing tasks to assist patients.
  • Advanced level proficiency with Microsoft Word, Excel, PowerPoint and Adobe Acrobat applications.
  • Other duties as assigned.

Surgical Coordinator

Albemarle Eye Center
Elizabeth City, NC
01.2015 - 09.2021
  • Epic and MDoffice trained with Active Login.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Called patients to schedule Cataract Surgery appointments, consistently double-checking information and availability.
  • Answered daily phone calls to schedule appointments and address patient inquiries.
  • Addressed, documented, and responded to incoming and outgoing calls and correspondence.
  • Work with doctors to prepare correct equipment and testing for Cataract Evaluations.
  • Created and maintained accurate and confidential patient files.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services within the office.
  • Managed physician schedules, patient appointments and procedures.
  • Interpreted medical terminology and pharmacological information to translate information into coding system.
  • Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
  • Documented and initiated tests, scan and other orders.
  • Sought clarification from physicians and other hospital personnel for answers to any needed coding interpretations prior to abstracting records.
  • Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.

Certified Pharmacy Technician

Walmart Pharmacy
Elizabeth City, NC
08.2008 - 08.2016
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Verified and filled over prescriptions in a busy pharmacy setting.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Prepared and submitted claims to insurance companies for payment.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Educated patients on prescription instructions and answered questions regarding drug side effects.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Received, reviewed, dispensed and labeled prescriptions daily with expert accuracy.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.

Pharmacy Technician

CVS/Pharmacy
Elizabeth City, NC
08.2006 - 04.2008
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Resolved third-party rejection claims.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Entered orders into system and filled medication orders.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Supported pharmacist in preparing prescriptions daily.
  • Ordered out of stock medications to keep inventory well-stocked.
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
  • Helped customers find specific products, answered questions and offered advice.

Education

Bachelor of Science - Health Management

University of Phoenix
Phoenix, AZ

High School Diploma -

Northeastern High School
Elizabeth City

Associate of Arts - Information Technology

University of Phoenix
Phoenix, AZ

Skills

  • Organization
  • Excellent Attention to Detail
  • Planning and coordination
  • Customer service skills
  • Scheduling and calendar management
  • Problem Solving
  • Data entry
  • Pharmacy operations
  • Great Communication skills
  • Computer skills
  • Troubleshooting malfunctioning equipment

Certification

  • Certified Pharmacy Technician (CPhT) Certification #590107010135437
  • Opthalmic Scribe ID# 284329

Timeline

Technical Writer

Chugach Government Solutions
01.2024 - Current

Specialty Resource Coordinator

Sentara
09.2021 - 01.2024

Surgical Coordinator

Albemarle Eye Center
01.2015 - 09.2021

Certified Pharmacy Technician

Walmart Pharmacy
08.2008 - 08.2016

Pharmacy Technician

CVS/Pharmacy
08.2006 - 04.2008

Bachelor of Science - Health Management

University of Phoenix

High School Diploma -

Northeastern High School

Associate of Arts - Information Technology

University of Phoenix

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