Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Nicole Medina

Nicole Medina

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

7
7
years of professional experience

Work History

Receptionist/Secretary

City of Quincy
01.2022 - Current
  • Extensive use and knowledge of Microsoft applications such as; Outlook, Word, Excel etc.
  • Customer Service; Answering incoming calls and routes callers or provides information as required. Receives the public and answers questions; responds to inquires from employees, citizens and others and refers, when necessary, to appropriate persons. Serves as cashier including receipting of utility payments and other payments; balances cash drawer daily. Receives requests for changes in utility services.
  • Billing; Prepares the monthly utility bills, files paperwork and makes any necessary corrections or adjustments as directed by the Finance Officer/City Clerk or designee.
  • Receive, stamp and distribute incoming mail, process outgoing mail.
  • Operate office machines as requested including 10-key calculator and computer data entry.

Service Advisor

Apple Valley Honda
10.2019 - 06.2020
  • Greet every customer that enters with hospitality and respect.
  • Answering customer questions about service outcomes and consulting with technicians when necessary.
  • Overseeing and managing the service center's scheduling and workflow.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Informing customers about potential cost saving and warranty protections.
  • Informing customers of changes in service or when their vehicle is ready to be picked up.
  • Maintain a positive attitude and team atmosphere at all times.

Service Writer

Washington Tractor
09.2018 - 10.2019
  • Working in an environment with high volume of phone calls and providing an excellent level of customer service.
  • Answering and directing customers phone calls to complete customers questions or needs.
  • Open and close work orders requested by external and internal customers as well as internal and external departments.
  • Keep customer informed on work order progress. Update customer profiles and equipment list.
  • Process warranty claims on work orders.
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.

Education

Diploma -

Quincy High School
06.2006

Skills

  • Multi-line phone system operation
  • Time management
  • Attention to detail
  • Clerical support
  • Records management
  • Mail handling
  • Verbal and written communication
  • Customer and client relations
  • Appointment scheduling
  • File management
  • Meticulous and organization skills
  • Billing and invoicing
  • Payment processing
  • Data entry
  • Punctual and reliable

Timeline

Receptionist/Secretary

City of Quincy
01.2022 - Current

Service Advisor

Apple Valley Honda
10.2019 - 06.2020

Service Writer

Washington Tractor
09.2018 - 10.2019

Diploma -

Quincy High School

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Nicole Medina