NICOLE MEDINA
Waxahachie
Summary
Dynamic Cargo Claim Investigator with proven leadership at Frozen Food Express, adept at problem-solving and ensuring compliance with D.O.T. regulations. Successfully navigated complex claims processes, enhancing customer satisfaction and operational efficiency. Recognized for exceptional organizational skills and ability to thrive in fast-paced environments, driving results and fostering teamwork.
Overview
14
14
years of professional experience
Work History
Cargo Claim Investigator
Frozen Food Express
01.2022 - 01.2024
- Intercepting critical information to properly approve or deny claim.
- Getting with customers for disposition on the rejected product.
- Going over contract tariffs for proper payout.
Driver Manager
KLLM Transportation
01.2016 - 01.2021
- Monitored AS400 daily to assure all drivers are in the proper location to make pick up or deliver on time.
- Counsel for drivers.
- Communicate with correct department on issues with loads.
- Approve or deny layover or detention request.
Driver Manager/Front Office Assistant
Celadon Trucking
01.2010 - 01.2014
- Answering questions and addressing complaints.
- Handling phone calls and redirecting them.
- Managing driver permits.
- Receiving and distributing bill of lading for loads.
- Monitored AS400 daily to assure all drivers are in the proper location to make pick up or deliver on time.
- Counsel for drivers.
- Communicate with correct department on issues with loads.
Education
High School -
Waxahachie High School
Waxahachie, Texas01.2004
Skills
- Leadership
- Organization
- Problem solving
- Teamwork
- Works well in a fast-paced environment
- Knowledge of DOT rules and regulations
Timeline
Cargo Claim Investigator
Frozen Food Express
01.2022 - 01.2024
Driver Manager
KLLM Transportation
01.2016 - 01.2021
Driver Manager/Front Office Assistant
Celadon Trucking
01.2010 - 01.2014
High School -
Waxahachie High School
Similar Profiles
Michael TurnerMichael Turner
Dedicated Service Coordinator at Frozen Food ExpressDedicated Service Coordinator at Frozen Food Express
Michael TurnerMichael Turner
Dedicated Fleet Manager/ Coordinator at Frozen Food ExpressDedicated Fleet Manager/ Coordinator at Frozen Food Express
Daniel CallahanDaniel Callahan
Commercial Truck Driver at Frozen Food ExpressCommercial Truck Driver at Frozen Food Express
KYLE BASSKYLE BASS
Operations Manager at Frozen Food ExpressOperations Manager at Frozen Food Express
Chris HaymoreChris Haymore
Superintendent at Barco Pump- Turnkey SolutionsSuperintendent at Barco Pump- Turnkey Solutions