Nicole Medina
YONKERS,USA
Summary
Goal-driven sales management professional bringing several-year career history in sales and proven track record of strategic business growth. Skilled at aiding in product marketing efforts. Adept at cultivating productive client relationships through positive rapport, tailored solutions and client engagement. Results-driven Sales Manager known for exceptional productivity and efficient task completion. Specialize in strategic sales planning, customer relationship management, and market analysis. Excel in negotiation, communication, and leadership, utilizing these soft skills to drive team success and exceed sales goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Bank Manager
Bank of America
New York, New York
01.2025 - Current
- Oversaw daily branch operations and customer service initiatives to enhance efficiency.
- Ensured compliance with bank policies and regulatory requirements for transactions.
- Coordinated staff schedules and training programs to enhance service delivery.
- Conducted regular meetings with employees to establish performance goals and objectives.
- Collaborated with team members to consistently achieve sales targets.
- Engaged with customers, delivering professional support for sales and service needs.
- Identified cross-selling opportunities for products and services, contributing to revenue growth.
- Coached new employees on best practices for efficient deal closure.
- Generated leads through cold calling, online searches, and client referrals, expanding customer base.
Full-Time Relationship Banker
BANK OF AMERICA
BRONX, USA
03.2021 - Current
- Provided personal financial counseling, assisted with lending services, and built relationships with existing customers to enhance satisfaction ratings and retention.
- Developed sales opportunities and referred customers to designated business partners, achieving branch and individual customer service and sales goals.
- Maintained highest level of customer service standards, consistently delighting customers and exceeding expectations.
- Review and approve overdrafts and checks for cashing, and answer questions on accounts, loans, and statements.
- Proactively identify and manage risk in every business, product, and service transaction leveraging the risk framework, demonstrate and model Bank of America core values.
Senior Relationship Banker
Bank of America
New York, New York
03.2024 - 12.2025
- Conducted financial assessments to match clients with optimal banking products based on individual needs.
- Provided expert guidance on loan applications and mortgage options.
- Evaluated customer requests for overdrafts or line-of-credit increases.
- Facilitated onboarding processes for new clients and accounts.
- Promoted financial products through targeted direct mailings, in-branch interactions, and strategic outbound calls.
- Participated in weekly sales meetings to review sales performance and collaboratively address challenges.
Teller I (Part-Time)
TD BANK
PATERSON, USA
10.2019 - 02.2022
- Processed teller transactions for customers, including serving accounts, accepting loan payments, cashing checks, and balancing cash drawer to ensure accurate and efficient service.
- Engaged in needs-based conversations to understand customer requirements and provided tailored financial solutions.
- Identified effective solutions and resolved issues promptly to enhance customer satisfaction.
Assistant General Manager
APREZIO SUPERMARKET
DOMINICAN REPUBLIC
05.2015 - 01.2018
- Led a team of 10 cashiers.
- Directed staff in executing responsibilities to achieve team goals.
- Developed strategies to improve workplace efficiency and meet organizational goals.
- Coordinated meetings to enhance team communication and project alignment.
- Resolve customers’ complaints and concerns.
- Monitored budget and spending patterns to ensure financial compliance and resource allocation.
Education
GENERAL MANAGEMENT CERTIFICATE (UNDERGRADUATE) -
UNIVERSITY OF PHOENIX
USA08-2022
MARKETING CUSTOMER ORIENTED -
TECHNICAL UNIVERSITY OF SANTIAGO
DOMINICAN REPUBLIC05-2015
HIGH SCHOOL DIPLOMA -
POLITECNICO LA ESPERANZA
DOMINICAN REPUBLIC01-2011
Skills
- Risk assessment
- Client service
- Account retention
- Cross-selling techniques
- Relationship management
- Team leadership
- Performance coaching
- Adaptability
- Interpersonal and communication skills
- Relationship development
- Problem solving
- Computer literacy
- Quick learning
- Ethical leadership
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
Notary Public
Accomplishments
Pinnacle Diamond award exceeding sales 2023
Timeline
Assistant Bank Manager
Bank of America
01.2025 - Current
Senior Relationship Banker
Bank of America
03.2024 - 12.2025
Full-Time Relationship Banker
BANK OF AMERICA
03.2021 - Current
Teller I (Part-Time)
TD BANK
10.2019 - 02.2022
Assistant General Manager
APREZIO SUPERMARKET
05.2015 - 01.2018
GENERAL MANAGEMENT CERTIFICATE (UNDERGRADUATE) -
UNIVERSITY OF PHOENIX
MARKETING CUSTOMER ORIENTED -
TECHNICAL UNIVERSITY OF SANTIAGO
HIGH SCHOOL DIPLOMA -
POLITECNICO LA ESPERANZA