Nicole Medrano
Downey,CA
Summary
Compassionate Case Manager Coordinator with a strong background in care coordination and patient advocacy. Expertise in managing complex patient needs and streamlining discharge processes to enhance patient outcomes.
Overview
1
1
Language
13
13
years of professional experience
Work History
Case Manager Coordinator II - Inpatient/SNF
Astrana
Orange, CA
05.2023 - Current
- Coordinated skilled nursing facility cases, addressing multiple time-sensitive patient needs.
- Obtain, review, and organize clinical documentation required to support patient care and transitions.
- communicate with providers, facilities, clinical teams, and internal departments to coordinate services and obtain needed information.
- Support discharge coordination and ensure required documentation is available for timely transition of care.
- Maintain accurate patient records and case documentation while handling high-volume phone, email, and fax communication.
Medical Assistant / Pathologist Coordinator
Dermatology
Long Beach, CA
01.2020 - 05.2023
- Transitioned from front desk to back office as Medical Assistant and Pathology Coordinator, enhancing workflow and patient support.
- Manage 50+ patient calls daily, scheduling appointments and addressing patient needs.
- Coordinated pathology follow-ups, test results, procedures, and surgery appointments.
- Assisted physicians during patient visits and performed medical scribing and documentation.
- Assisted with MOHS surgery, surgical preparation and sanitation of equipment.
- Coordinated clinical authorizations for prescription medication. Maintained patient records and cancer history tracking logs.
- Managed inventory, data entry, patient communication, and follow-up coordination.
Barista Shift Lead
Starbucks
Santa Fe Springs, CA
12.2017 - 02.2020
- Supervised daily operations and supported employees' training in a high-volume environment.
- Managed customer concerns, cash handling, inventory, and daily workflow.
- Prioritized multiple responsibilities while maintaining accuracy and excellent customer service.
Certified Nursing Assistant
Beverly West Healthcare
Los Angeles, CA
04.2016 - 12.2017
- Provided direct patient care, assistance with ADLs, Mobility, transfers, and personal hygiene.
- Monitored vital signs and reported changes in patient condition to nursing staff.
- Maintained accurate documentation and followed HIPAA, safety, and infection- control procedures.
Manager
China Bowl Express
Norwalk, CA
06.2013 - 04.2016
- Supervised daily operations, including employee scheduling, inventory management, cash handling, and customer service.
- Streamlined operations by implementing efficient workflow processes to enhance productivity.
- Developed training programs for staff, improving team performance and service quality.
- Oversaw inventory management, ensuring optimal stock levels and reducing waste.
Education
High School Diploma -
Santa Fe High School
Santa Fe Springs, CA06.2013
No Degree - Medical Billing
Downey Adult School
Downey, CA04.2021
No Degree - Medical Assistant
Downey Adult School
Downey, CA03.2018
Skills
- Care Coordination
- Case management support
- Discharge planning
- Authorization coordination
- Clinical documentation
- Medical record review
- Clinical review
- HIPAA compliance
- Provider communication
- Medical terminology
- Problem solving
- Time management
- Patient Advocacy
Languages
English
Timeline
Case Manager Coordinator II - Inpatient/SNF
Astrana
05.2023 - Current
Medical Assistant / Pathologist Coordinator
Dermatology
01.2020 - 05.2023
Barista Shift Lead
Starbucks
12.2017 - 02.2020
Certified Nursing Assistant
Beverly West Healthcare
04.2016 - 12.2017
Manager
China Bowl Express
06.2013 - 04.2016
No Degree - Medical Billing
Downey Adult School
High School Diploma -
Santa Fe High School
No Degree - Medical Assistant
Downey Adult School