Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Stop And Shop Supermarket
06.2022 - 09.2024
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Verified inventory counts and remained within monthly tolerance levels and compiled financial data in compliance with budget.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Analysis of profit and loss statements.
Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Creation of action plans for perishable departments that are not meeting shrink target numbers for the period and partnering with department managers for implementation of plan creation.
Kronos work schedule for 25-100 employees.
Store closing procedures daily and fire alarms regulations.
Onboarding new associates for various roles in stores with one on one interviews and escalation of selected associates for promotional roles to HRBP with input on strategic business placement for those associates.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Deli Manager
Stop & Shop
04.2007 - 06.2022
Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
Trained new hires in food handling and safety protocols to boost knowledge and performance.
Observed quality assurance standards to optimize freshness of deli products.
Set schedules for staff of 8-21 by planning and designating shifts and hours.
Increased deli sales by implementing innovative merchandising and promotional strategies.
Collaborated with store management to achieve overall operational goals, contributing to store success.
Worked closely with other department managers to improve cross-functional collaboration within the store.
Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
Executed waste reduction plan by repurposing near-expiry products into creative dishes, contributing to both sustainability and cost savings.
Managed scheduling efficiently, ensuring deli was adequately staffed during peak hours without overspending on labor.
Assisting the seafood department with set up and break downs daily and retention of COOL Labeling within USDA guidelines.
Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
Managed supply chain functions for deli supplies, ingredients and merchandise.
Education
Highschool Diploma - Art
Edward R. Murrow
Brooklyn, NY
06.2006
Skills
Onboarding
Employee Scheduling
Staff Management
Cost Control
Inventory control
Product and Service Sales
Sales Strategies
Goals and Performance
Time Management
Sales Expertise
Employment Law
Financial Analysis
Learning Strategies
Order Management
Microsoft Windows
Customer service and engagement
Certification
NYC food Safety certification – valid until 2025
Coursera certifications – Human resources and Onboarding (2 certificates).
“Data, Data, Data” certification from google. Available upon request.