Nicole Meeker
Cortland,NY
Summary
Dynamic business development manager with proven success at Penflex Actuarial Services LLC, excelling in client acquisition and relationship management. Skilled in sales strategy implementation and team collaboration, fostering high customer satisfaction through effective communication and problem resolution. Committed to driving operational efficiency and enhancing brand awareness in competitive markets.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manger of Business Development and Accounts
Penflex Actuarial Services LLC
Latham, NY
01.2023 - Current
- Assisted in developing sales materials such as brochures, flyers, website content.
- Represented the company at industry conferences, networking events, and trade shows to build brand awareness.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Underwriting Administrative Supervisor
McNeil & Company
Cortland, NY
08.2021 - 01.2023
- Developed strategies for streamlining day-to-day operations that increased productivity across the organization.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Assisted with the development of new processes for improving efficiency within the department.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- I submitted the monthly service reports to the executive team.
- Supervised a team of administrative professionals including hiring, training, scheduling, evaluating performance and providing feedback.
Benefits Services Specialist
McNeil & Company
Cortland, NY
09.2019 - 08.2021
- Managed multiple accounts simultaneously while meeting deadlines.
- Processed member benefit payments.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Conducted regular business reviews with clients to understand their needs, and proposed plan changes accordingly.
- Ensured compliance with state regulations when dealing with clients.
Assistant Director
Child Development Center
Cortland, NY
03.2018 - 09.2019
- Managed a team of 30 employees to ensure the efficient operations of the organization.
- Demonstrate the ability to handle a wide variety of assignments simultaneously.
- Facilitated team meetings to discuss progress and address challenges.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Collected and submitted monthly attendance documentation to the Department of Social Services.
- Ensured compliance with safety regulations among all personnel.
Childcare Lead Teacher
Child Development Center
Cortland, NY
05.2007 - 02.2018
- Adapted teaching methods to accommodate diverse learning styles among students.
- Attended professional development workshops and seminars related to early childhood education.
- Ensured all health and safety regulations were adhered to at all times.
- Developed lesson plans that were age appropriate and met the needs of each individual child.
- Maintained positive relationships with parents by communicating regularly about their child's development.
Education
Bachelor of Science - Human Services
SUNY Empire State College
Saratoga Springs, NY08-2021
Associate of Applied Science - Early Childhood Education
Tompkins Cortland Community College
Dryden05-2015
Associate of Science - Liberal Arts General Studies
Tompkins Cortland Community College
Dryden12-2004
Skills
- Customer relationship management
- Operational efficiency
- Sales presentations
- Verbal and written communication
- Team collaboration
- Business development
Certification
- Leadership Development- Boost- Harvard
- NYS LAH License
Affiliations
- Chairman of the Cortland Cayuga Workforce Development Board (2019-Current)
References
References available upon request.
Timeline
Manger of Business Development and Accounts
Penflex Actuarial Services LLC
01.2023 - Current
Underwriting Administrative Supervisor
McNeil & Company
08.2021 - 01.2023
Benefits Services Specialist
McNeil & Company
09.2019 - 08.2021
Assistant Director
Child Development Center
03.2018 - 09.2019
Childcare Lead Teacher
Child Development Center
05.2007 - 02.2018
Bachelor of Science - Human Services
SUNY Empire State College
Associate of Applied Science - Early Childhood Education
Tompkins Cortland Community College
Associate of Science - Liberal Arts General Studies
Tompkins Cortland Community College
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