Nicole Mejia-Herrera
Huntersville,NC
Summary
Proven customer service expert with a track record of resolving complaints and increasing loyalty at Harris Teeter and Publix. Demonstrates exceptional patience, empathy, and attention to detail, ensuring high accuracy in transactions. Skilled in multitasking and maintaining professionalism under pressure, contributing to team success and operational efficiency. This is why my next career step is to start working within the hospital system. I’ve learned and gained experience to know I’ll be proficient at working in the healthcare system.
Overview
4
4
years of professional experience
Work History
Cashier/Bakery
Publix
02.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Customer Service Representative
Harris Teeter
03.2022 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Popbar
03.2021 - 01.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Seasonal Customer Service Representative
Walgreens
10.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Cox Mill High School
Concord, NC06.2023
Skills
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Reliability and punctuality
- Professionalism and courtesy
- Staff training
- Attention to detail
- Multitasking and organization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier/Bakery
Publix
02.2024 - Current
Customer Service Representative
Harris Teeter
03.2022 - 01.2024
Customer Service Cashier
Popbar
03.2021 - 01.2022
Seasonal Customer Service Representative
Walgreens
10.2020 - 01.2021
Cox Mill High School
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