Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicole Melman

Roseville,CA

Summary

Detail-oriented with over nine years of experience, consistently exceeding customer expectations and driving sales through exceptional service and product knowledge, with a proven ability to build rapport, resolve issues, and create a positive experience for all customers

Overview

9
9
years of professional experience

Work History

Co-Manager

Journeys
03.2021 - 11.2025
  • Assisted the Store Manager with daily operations, including opening and closing procedures, cash handling, and staff supervision.
  • Trained and coached sales associates on product knowledge, customer engagement, and sales techniques.
  • Supported inventory management, stock organization, and visual merchandising to meet company standards.
  • Drove sales performance by motivating team members to meet and exceed individual and store goals.
  • Resolved customer concerns and provided a positive, solution-focused shopping experience.

Store Manager

Journeys Kidz
08.2024 - 01.2025
  • Managed all aspects of store operations, including hiring, training, scheduling, and supervising employees.
  • Led the team to achieve sales goals, deliver excellent customer service, and maintain brand standards.
  • Oversaw inventory control, loss prevention, and merchandising to maximize profitability.
  • Conducted performance evaluations and provided coaching to build a high-performing sales team.
  • Developed strong customer relationships by creating a welcoming and engaging shopping environment.

Social Work Intern

Gardner Health Services
08.2022 - 05.2023
  • Supported case managers and social workers in providing services to diverse families and individuals.
  • Conducted supervised home visits, assisting with needs assessments, safety checks, and goal-setting with clients.
  • Connected clients to community resources, including healthcare, housing, food assistance, and mental health services.
  • Assisted with documentation, case notes, and data entry, while maintaining confidentiality and compliance with HIPAA regulations.
  • Observed and learned intervention strategies for supporting families facing social, emotional, and economic challenges.
  • Built rapport with clients through active listening, empathy, and culturally responsive communication.
  • Collaborated with multidisciplinary staff to promote client well-being and support family stability.

Sales Associate

Michaels Arts and Crafts
10.2019 - 09.2022
  • Assisted customers with product selection, provided creative project guidance, and delivered excellent customer service.
  • Operated cash registers, processed transactions, and managed returns with accuracy and efficiency.
  • Stocked shelves, organized inventory, and maintained store presentation to company standards.
  • Supported seasonal merchandising, displays, and promotional setups.
  • Coordinated and hosted in-store crafting parties, engaging children and adults in creative activities.
  • Prepared party materials, led hands-on art projects, and ensured a fun and safe environment for participants.
  • Collaborated with team members to meet sales goals and maintain smooth daily store operations.

Student Intern

Third Street Community Center
01.2022 - 05.2022
  • Assisted with the daily operation of after-school programs, supporting academic, creative, and recreational activities for K–12 students.
  • Tutored and mentored students individually and in small groups to encourage academic growth and personal development.
  • Helped plan and lead enrichment activities, including arts, games, and community-building exercises.
  • Supervised students to ensure a safe, inclusive, and engaging environment.
  • Collaborated with staff and volunteers to coordinate events, projects, and family outreach.
  • Gained hands-on experience in youth development, program coordination, and community engagement.

Assistant Manager

Spirit Halloween
07.2021 - 11.2021
  • Supervised daily store operations, including opening/closing procedures, cash handling, and sales floor management.
  • Assisted in hiring, training, and supervising seasonal staff to ensure strong customer service and operational efficiency.
  • Supported the store manager in scheduling, task delegation, and performance feedback for team members.
  • Drove sales by coaching employees on upselling techniques and maintaining high merchandising standards.
  • Oversaw inventory control, restocking, and loss prevention measures to maximize profitability.
  • Resolved customer concerns promptly and professionally, ensuring a positive shopping experience.
  • Maintained compliance with company policies, safety guidelines, and operational procedures in a fast-paced retail environment.

Receptionist

Gloria School of Music and Arts
01.2017 - 03.2020
  • Worked closely with students and teachers to promote a positive environment
  • Answered phones in a timely and professional manner
  • Created weekly and monthly schedules
  • Organized recitals twice a year.
  • Took payments in person and over the phone
  • Greeted new students and helped get them set up with trial lessons, and tours of the school

Sales Associate

Party City
10.2018 - 10.2019
  • Assisted customers in selecting party supplies, decorations, and costumes, delivering friendly and knowledgeable service.
  • Operated cash registers, processed transactions, returns, and exchanges with accuracy and efficiency.
  • Maintained store organization by stocking shelves, replenishing merchandise, and setting up seasonal displays.
  • Ensured a clean, safe, and welcoming shopping environment for customers.
  • Supported team members in meeting sales goals and store performance targets.
  • Answered customer inquiries in person and over the phone, providing product knowledge and recommendations.
  • Adapted quickly to high-volume periods, such as holidays and special events.

Ride Operator

California's Great America
05.2017 - 10.2017
  • Operated and monitored amusement rides in a fast-paced environment, ensuring guest safety, and delivering a positive guest experience.
  • Conducted safety checks, secured restraints, and verified ride compliance before operation.
  • Provided clear instructions and assistance to guests, including children, families, and individuals with special needs.
  • Maintained a high level of attention to detail to uphold safety and operational standards.
  • Handled high-volume crowds with professionalism, efficiency, and excellent customer service.
  • Responded quickly and effectively to ride malfunctions, safety concerns, or guest issues.
  • Collaborated with team members and supervisors to maintain a safe and welcoming park atmosphere.

Education

Bachelor of Arts - Social Work

San Jose State University
San Jose, California, CA
05-2023

GED -

De Anza College
Cupertino, CA
06-2021

Skills

  • Team leadership
  • Customer service
  • Staff training and development
  • Time management
  • Office equipment operations
  • Organization skills

Languages

Russian
Native or Bilingual

Timeline

Store Manager

Journeys Kidz
08.2024 - 01.2025

Social Work Intern

Gardner Health Services
08.2022 - 05.2023

Student Intern

Third Street Community Center
01.2022 - 05.2022

Assistant Manager

Spirit Halloween
07.2021 - 11.2021

Co-Manager

Journeys
03.2021 - 11.2025

Sales Associate

Michaels Arts and Crafts
10.2019 - 09.2022

Sales Associate

Party City
10.2018 - 10.2019

Ride Operator

California's Great America
05.2017 - 10.2017

Receptionist

Gloria School of Music and Arts
01.2017 - 03.2020

Bachelor of Arts - Social Work

San Jose State University

GED -

De Anza College
Nicole Melman