Nicole Melman
Roseville,CA
Summary
Detail-oriented with over nine years of experience, consistently exceeding customer expectations and driving sales through exceptional service and product knowledge, with a proven ability to build rapport, resolve issues, and create a positive experience for all customers
Overview
9
9
years of professional experience
Work History
Co-Manager
Journeys
03.2021 - 11.2025
- Assisted the Store Manager with daily operations, including opening and closing procedures, cash handling, and staff supervision.
- Trained and coached sales associates on product knowledge, customer engagement, and sales techniques.
- Supported inventory management, stock organization, and visual merchandising to meet company standards.
- Drove sales performance by motivating team members to meet and exceed individual and store goals.
- Resolved customer concerns and provided a positive, solution-focused shopping experience.
Store Manager
Journeys Kidz
08.2024 - 01.2025
- Managed all aspects of store operations, including hiring, training, scheduling, and supervising employees.
- Led the team to achieve sales goals, deliver excellent customer service, and maintain brand standards.
- Oversaw inventory control, loss prevention, and merchandising to maximize profitability.
- Conducted performance evaluations and provided coaching to build a high-performing sales team.
- Developed strong customer relationships by creating a welcoming and engaging shopping environment.
Social Work Intern
Gardner Health Services
08.2022 - 05.2023
- Supported case managers and social workers in providing services to diverse families and individuals.
- Conducted supervised home visits, assisting with needs assessments, safety checks, and goal-setting with clients.
- Connected clients to community resources, including healthcare, housing, food assistance, and mental health services.
- Assisted with documentation, case notes, and data entry, while maintaining confidentiality and compliance with HIPAA regulations.
- Observed and learned intervention strategies for supporting families facing social, emotional, and economic challenges.
- Built rapport with clients through active listening, empathy, and culturally responsive communication.
- Collaborated with multidisciplinary staff to promote client well-being and support family stability.
Sales Associate
Michaels Arts and Crafts
10.2019 - 09.2022
- Assisted customers with product selection, provided creative project guidance, and delivered excellent customer service.
- Operated cash registers, processed transactions, and managed returns with accuracy and efficiency.
- Stocked shelves, organized inventory, and maintained store presentation to company standards.
- Supported seasonal merchandising, displays, and promotional setups.
- Coordinated and hosted in-store crafting parties, engaging children and adults in creative activities.
- Prepared party materials, led hands-on art projects, and ensured a fun and safe environment for participants.
- Collaborated with team members to meet sales goals and maintain smooth daily store operations.
Student Intern
Third Street Community Center
01.2022 - 05.2022
- Assisted with the daily operation of after-school programs, supporting academic, creative, and recreational activities for K–12 students.
- Tutored and mentored students individually and in small groups to encourage academic growth and personal development.
- Helped plan and lead enrichment activities, including arts, games, and community-building exercises.
- Supervised students to ensure a safe, inclusive, and engaging environment.
- Collaborated with staff and volunteers to coordinate events, projects, and family outreach.
- Gained hands-on experience in youth development, program coordination, and community engagement.
Assistant Manager
Spirit Halloween
07.2021 - 11.2021
- Supervised daily store operations, including opening/closing procedures, cash handling, and sales floor management.
- Assisted in hiring, training, and supervising seasonal staff to ensure strong customer service and operational efficiency.
- Supported the store manager in scheduling, task delegation, and performance feedback for team members.
- Drove sales by coaching employees on upselling techniques and maintaining high merchandising standards.
- Oversaw inventory control, restocking, and loss prevention measures to maximize profitability.
- Resolved customer concerns promptly and professionally, ensuring a positive shopping experience.
- Maintained compliance with company policies, safety guidelines, and operational procedures in a fast-paced retail environment.
Receptionist
Gloria School of Music and Arts
01.2017 - 03.2020
- Worked closely with students and teachers to promote a positive environment
- Answered phones in a timely and professional manner
- Created weekly and monthly schedules
- Organized recitals twice a year.
- Took payments in person and over the phone
- Greeted new students and helped get them set up with trial lessons, and tours of the school
Sales Associate
Party City
10.2018 - 10.2019
- Assisted customers in selecting party supplies, decorations, and costumes, delivering friendly and knowledgeable service.
- Operated cash registers, processed transactions, returns, and exchanges with accuracy and efficiency.
- Maintained store organization by stocking shelves, replenishing merchandise, and setting up seasonal displays.
- Ensured a clean, safe, and welcoming shopping environment for customers.
- Supported team members in meeting sales goals and store performance targets.
- Answered customer inquiries in person and over the phone, providing product knowledge and recommendations.
- Adapted quickly to high-volume periods, such as holidays and special events.
Ride Operator
California's Great America
05.2017 - 10.2017
- Operated and monitored amusement rides in a fast-paced environment, ensuring guest safety, and delivering a positive guest experience.
- Conducted safety checks, secured restraints, and verified ride compliance before operation.
- Provided clear instructions and assistance to guests, including children, families, and individuals with special needs.
- Maintained a high level of attention to detail to uphold safety and operational standards.
- Handled high-volume crowds with professionalism, efficiency, and excellent customer service.
- Responded quickly and effectively to ride malfunctions, safety concerns, or guest issues.
- Collaborated with team members and supervisors to maintain a safe and welcoming park atmosphere.
Education
Bachelor of Arts - Social Work
San Jose State University
San Jose, California, CA05-2023
GED -
De Anza College
Cupertino, CA06-2021
Skills
- Team leadership
- Customer service
- Staff training and development
- Time management
- Office equipment operations
- Organization skills
Languages
Russian
Native or Bilingual
Timeline
Store Manager
Journeys Kidz
08.2024 - 01.2025
Social Work Intern
Gardner Health Services
08.2022 - 05.2023
Student Intern
Third Street Community Center
01.2022 - 05.2022
Assistant Manager
Spirit Halloween
07.2021 - 11.2021
Co-Manager
Journeys
03.2021 - 11.2025
Sales Associate
Michaels Arts and Crafts
10.2019 - 09.2022
Sales Associate
Party City
10.2018 - 10.2019
Ride Operator
California's Great America
05.2017 - 10.2017
Receptionist
Gloria School of Music and Arts
01.2017 - 03.2020
Bachelor of Arts - Social Work
San Jose State University
GED -
De Anza College