Nicole Mena
New York,New York
Summary
A motivated and diligent student with a passion for the medical field and a strong background in customer service. Demonstrates exceptional leadership, problem-solving, and communication skills, developed through various internships and extracurricular activities. Fluent in English and Spanish, proficient in American Sign Language, and CPR certified. Eager to leverage diverse skill sets and dedication to contribute to a dynamic and collaborative environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lifeguard
URBN Playground
06.2023 - Current
- Provide customer service for tenants and clients
- Diligent, attentive, and good communicative skills
- Inspected pools and pool areas for adherence to safety protocols.
- Demonstrated rescue techniques and provided first aid in emergencies.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels, and other water chemistry.
- Promoted water safety awareness with educational presentations to community groups.
- Enhanced team performance through regular coaching and constructive feedback to fellow lifeguards.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
Receptionist
Manhattan Reconstructive Office-Based Surgery Practice, P.C.
06.2022 - 07.2023
- Providing customer service for patients who need assistance
- Sending emails to patients
- Restocking inventory
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Education
Bachelor of Science - Biochemistry
Fordham University
The Bronx, NY05.2028
High School Diploma -
Cathedral High School
New York, New York06.2024
Skills
Attentive to details
Lifeguard certification
Leadership Qualities
Time Management
Telephone skills
Customer/Client relations
Good with kids
Effective problem-solver
Strong communicator
Organization skills
Verbal and written communication
Extra curricular Activities
Bank Street Liberty LEADS program, New York, New York, 09/2016 - 09/2019, Attended five days a week for three years, including summer vacation, Learned value, Learned to be a leader in the community, Challenged independence skills.
Barnard STEAM/STEM Program, New York, New York, 11/2018 - 11/2019,
Attended four days a week for three semesters, Learned receptive skills, Earned a fuller knowledge of science and stem with hands-on activities, Learned to be independent.
Medical Gateways Internship Program, New York, New York, 10/2022 - 06/2024,
Sutton Place Physical Therapy, Provided customer service to patients who needed assistance.
New York-Presbyterian Allen Hospital, Provided care to patients who needed assistance, Helped with nurses and expanded my knowledge in the medical field.
National Honors Society, New York, New York, 03/2023 - 06/2024
Certification
- First Aid/CPR Certified
- Certified Lifeguard
Languages
Spanish
English
American Sign Language
Timeline
Lifeguard
URBN Playground
06.2023 - Current
Receptionist
Manhattan Reconstructive Office-Based Surgery Practice, P.C.
06.2022 - 07.2023
Bachelor of Science - Biochemistry
Fordham University
High School Diploma -
Cathedral High School
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