NICOLE MENDOZA
SACRAMENTO
Summary
Newly Certified Phlebotomist with extensive training and hands on experience in venipuncture, capillary puncture and special collection techniques. Quick to learn new things and adapt to my environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
TUTOR
California Teaching Fellows
11.2024 - Current
- Supervised daily student activities while maintaining a safe, structured environment and tracking attendance.
- Provided one-on-one tutoring to reinforce classroom lessons and improve student performance with measurable progress.
- Designed age-appropriate lessons and hands-on projects to build teamwork, leadership, and problem-solving skills.
- Communicated regularly with parents and staff, maintaining detailed records to ensure consistent student support.
- Implemented tailored learning strategies that led to measurable improvements in student academic performance and engagement.
PHLEBOTOMY INTERN
ARC Point Labs
Sacramento
07.2025 - 08.2025
- Collected and labeled urine specimens following chain-of-custody procedures to ensure accurate test processing.
- Maintained sanitized workspace and infection-control practices to reduce contamination risk and support safe patient care.
- Performed supervised venipuncture with correct technique to increase successful draw rate and patient comfort.
- Communicated calmly with patients during procedures to improve patient cooperation and satisfaction.
- Fostered a compassionate environment for patients, ensuring comfort and trust during procedures, which enhanced overall patient satisfaction.
- Executed precise specimen collection and labeling, leading to a significant reduction in processing errors and improved turnaround times.
- Worked closely with healthcare professionals to streamline blood draw procedures, bolstering teamwork and ensuring compliance with safety protocols.
- Maintained rigorous sanitation standards and meticulous records, supporting health regulations and contributing to a safe workplace.
CREW MEMBER
Mcdonalds
07.2022 - 11.2024
- Provided exceptional customer service.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Interacted with customers in a pleasant and up-beat fashion.
- Be punctual, attentive to detail, friendly, willing to learn, reliable, and, above all, honest.
- Maintained a neat and clean appearance.
- Followed food safety procedures.
- Maintained a safe working condition.
- Anticipated and identified problems and helped find solutions.
- Followed the direction of the management team.
- Received customers pleasantly, took their orders, transmitted to kitchen staff, served, and prepared bills.
- Adhered to the quality and work standards of the chain.
- Maintained cleanliness in the work stations.
- Assisted the other staff members in taking orders.
- Kept the counter area freshly stocked with cups, napkins, lids, ketchup packets, and other sauces.
- Made sure the dining and counter areas are always neat and clean.
- Performed all assigned tasks and procedures efficiently and in a timely manner-promoted teamwork to achieve restaurant goals.
- Made sure to count all transactions correctly so that the amount of money in the cash register matches the amount of money in the computer log file at the end of our shift.
- Assisted customers by providing information and resolving their issues.
- Ensured compliance with all quality standards, guidelines, and principles of Mcdonald's.
Education
ASSOCIATES DEGREE -
American River College
Sacramento, CaliforniaCertificate of Completion - Phlebotomy Training Specialist
Phlebotomy USA
Sacramento, CaliforniaSkills
- Communication skills
- Teamwork and collaboration
- Adherence to high customer service standards
- Empathy
- Active listening
- Organizational skills
- Multitasking
- Analytical thinking
- Specimen collection
- Venipuncture techniques
- Patient communication
- Venipuncture expertise
- Proper labeling
- Specimen labeling procedures
- Vein selection
- Needle disposal
- Order of draw
- Sanitation and sterilization
- HIPAA compliance
- Patient care
Certification
Phlebotomy USA, Certified phlebotomist
Awards
Perfect attendance
References
- Jeffery Johnson, McDonald's, (510) 409-3514
- Jonathan Cuevas, McDonald's, (916) 583-1509
- Marisela, After school teacher, (916) 529-1219
Languages
- English
- Spanish
- English
Additional Information - Ages And Stages Certificate
Professional development training
Timeline
PHLEBOTOMY INTERN
ARC Point Labs
07.2025 - 08.2025
TUTOR
California Teaching Fellows
11.2024 - Current
CREW MEMBER
Mcdonalds
07.2022 - 11.2024
Certificate of Completion - Phlebotomy Training Specialist
Phlebotomy USA
ASSOCIATES DEGREE -
American River College