Nicole Menges

• Maintained confidentiality of sensitive data in accordance with company policies.
• Sorted mail daily for distribution throughout the organization.
• Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
• Answered incoming calls in a timely manner and directed them appropriately.
• Provided administrative support to multiple departments within the organization.
• Investigated any discrepancies between client's stated needs and actual coverage requirements.
• Prepared invoices for payment processing according to established guidelines.
• Processed payments for insurance premiums and maintained accurate records of all transactions.
• Monitored expiration dates of existing policies and ensured timely renewals were completed accurately.
• Responded promptly to customer inquiries regarding billing issues or policy updates.

Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations.

Greeted visitors to ascertain purpose of visit and directed to appropriate staff.

Operated office equipment and utilized software applications for reports, invoices, and medical records.

Completed insurance claim forms and other necessary documentation.

Interviewed patients to gather information for case histories and intake forms.

Received and routed messages or documents, including laboratory results, to relevant staff.

Performed clerical functions, including inventory management of office supplies.

Executed bookkeeping tasks, maintaining financial records and preparing statements.

Operated office machines, including photocopiers, scanners, and personal computers.

Answered telephones, directed calls, and recorded messages.

Communicated with customers and employees to resolve inquiries and address complaints.

Computed, recorded, and proofread data for accuracy in reports.

Reviewed files and documents to gather information for fulfilling requests.

Delivered messages and completed errands efficiently.

Managed inventory and ordered materials and supplies effectively.

Prepared meeting agendas, documented minutes, and transcribed discussions.