Nicole Methner
Saint Clair Shores
Summary
Motivated management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at communication, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Detroit Cookie Company
10.2022 - Current
- Oversaw daily operations, ensuring production met quality standards and deadlines.
- Developed training programs for staff to enhance skills and improve efficiency.
- Implemented process improvements that reduced waste and increased productivity.
- Managed inventory levels, optimizing stock flow and minimizing shortages.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Assistant Manager
El Charro Mexican Restaurant
07.2019 - 10.2022
- Opening and closing the restaurant
- Manage employees and ensure each job is being done efficiently
- Count money in registers and fill out bank slips
- Addressed any concerns or complaints quickly to promote customer happiness
- All tasked listed under “Cashier/Server"
- Fill in assistant manager
Cashier/Server
El Charro Mexican Restaurant
07.2015 - 07.2019
- Welcomed guests with personable attitude and smile.
- Processed transactions by collecting cash and credit card payments.
- Assisted customers by answering questions about merchandise, allergy concerns and policies.
- Learned roles of other departments, including General Managers and Cooks, to provide coverage and keep store operating smoothly with optimal support.
- Trained new team members in cash register operation, stock procedures and customer service strategies to maximize team performance and optimize customer relations.
- Learned P.O.S systems in depth.
Education
Associate of Applied Science -
Macomb Community College
Warren, MI01-2027
Skills
- Team leadership
- Self-directed
- Time management
- Decision-making
- Medical terminology
- Proficiency in Microsoft
- Problem-solving
- Attention to detail
- Data entry
- Excellent communication
- Critical thinking
- Organizational skills
Certification
- CPC - Certified Professional Coder, AAPC
- CPC - Certified Professional Coder, Macomb Community College
Timeline
Manager
Detroit Cookie Company
10.2022 - Current
Assistant Manager
El Charro Mexican Restaurant
07.2019 - 10.2022
Cashier/Server
El Charro Mexican Restaurant
07.2015 - 07.2019
Associate of Applied Science -
Macomb Community College