Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Michalowski

Valparaiso,IN

Summary

Dynamic Billing Specialist with a proven track record at Solid Platforms, Inc., excelling in account reconciliation and invoice generation. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished invoicing, and business correspondence. Diligent and professional, I thrive in fast-paced environments, ensuring accuracy and fostering strong customer communication.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Billing Specialist

Solid Platforms, Inc.
08.2023 - Current
  • Responded to customer requests and questions on daily basis.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Prepared itemized invoices and recorded amounts due for items purchased or services rendered.
  • Setup and checked contracts
  • Submitted waivers/AIA documentation when needed
  • Audited and corrected billing and posting documents for accuracy.
  • Generated monthly billing and posting reports for management review.
  • Responded to customer requests and questions on daily basis.
  • Worked with multiple departments to check proper billing information.

Administrative Field Services

Solid Platforms, Inc.
09.2022 - 08.2023
  • Worked in timekeeping systems to verify and/or correct unallocated manhours, truck hours, and third-party invoicing.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked flexible hours across night, weekend, and holiday shifts. Provided coverage for field personnel.
  • Worked closely with Payroll to ensure proper payment of manhours.

Accounts Receivable Coordinator/Billing Specialist

Valparaiso Lakes Area Conservancy District
12.2017 - 09.2022
  • Assembled invoices, collected payments, and prepared bank deposits.
  • Directed 29% of customers to online billing as well as changed mailing
    procedures cutting mailing costs by 60%
  • Completed daily process adjustments to maintain accuracy.
  • Provided supporting documents for external audits in accordance with
    state and federal law
  • Reconciled daily AR ledger and verified proper posting.
  • Managed clerical duties such as typing, taking inventory, ordering office
    supplies, filing, mailing, and opening & closing business
  • Verified discrepancies and resolved clients' billing issues
  • Posted customer payments by recording cash, checks, and credit card transactions.
  • Monitored front areas so that questions could be promptly addressed.
  • Optimized organizational systems for payment collections, deposits, and recordkeeping.


Office Manager

Digital Target Marketing
10.2017 - 12.2017
  • Assisted company owners and managers with daily tasks and special
    projects
  • Monitored online platforms for various clients to ensure proper
    functionality
  • Composed various company reports weekly
  • Regulated office budget & coordinated weekly catering & multi-office
    company-wide events
  • Assisted with media and class-action settlements in various capacities

Administrative Assistant

City of Valparaiso Department of Public Works
06.2015 - 04.2017
  • Answered phone system, routed calls, delivered messages and work orders to staff and greeted visitors.
  • Managed filing system, entered data and completed other clerical tasks.
  • Collected and assembled the presentation of all invoices for monthly Board
    of Works meetings
  • Maintained department budget with cooperation from the City of
    Valparaiso Clerk’s office
  • Continuously updated internal departmental records

Education

Bachelor of Arts - Geography/Communications

Valparaiso University
Valparaiso, IN
05-2015

Skills

  • Business operations support
  • Customer communication
  • Account reconciliation
  • Invoice generation
  • Multitasking and organization
  • Deposit verifications & transaction processing
  • Spreadsheets & journal entries
  • Sage 300 Construction, Spitap, Keystone Billing, Keystone Fund, Incode Billing Software, Asana, Office 365, Google Workspace, ArcGIS, Remote Sensing
  • Diligent, accountable, punctual, professional, & welcoming
  • Strives for self-improvement, growth, & satisfaction

Certification

Effective Techniques for Dealing with Difficult Customers, July 2022
Microsoft Excel Basics CEU .6, October 2015
Microsoft Beyond the Basics CEU .6, October 2015
Disney’s Approach to Quality Service, September 2015
Association of American Geographers, March 2015 -Present

Timeline

Billing Specialist

Solid Platforms, Inc.
08.2023 - Current

Administrative Field Services

Solid Platforms, Inc.
09.2022 - 08.2023

Accounts Receivable Coordinator/Billing Specialist

Valparaiso Lakes Area Conservancy District
12.2017 - 09.2022

Office Manager

Digital Target Marketing
10.2017 - 12.2017

Administrative Assistant

City of Valparaiso Department of Public Works
06.2015 - 04.2017

Bachelor of Arts - Geography/Communications

Valparaiso University

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