Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Mickelson-Lasser

Princeton,MN

Summary

Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

18
18
years of professional experience

Work History

IHS, PCA Choice, Respite,

Accracare
Hopkins, MN
07.2019 - Current
  • Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
  • Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
  • Maintained accurate records of client care services provided on a daily basis.
  • Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
  • Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
  • Accompanied clients to doctor's appointments and outings when necessary.
  • Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
  • Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
  • Responded promptly to emergency situations according to established protocols.
  • Prepared meals according to dietary guidelines set forth by the physician or dietitian.
  • Transported clients from one location to another in an efficient manner.
  • Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.
  • Restocked unit frequently with necessary medical supplies.
  • Kept instruments and equipment clean and sanitized.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.

Cashier

Target
Coon Rapids, MN
10.2014 - 03.2015
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Followed company security procedures for handling large sums of money.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Discounted purchases by scanning and redeeming coupons.
  • Greeted customers promptly and responded to questions.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.

Teller

First Hawaiian Bank
Kailua, HI
04.2010 - 02.2011
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Assisted customers in opening new accounts and completing required paperwork.
  • Answered customer inquiries regarding bank products and services.
  • Explained account information to customers in detail as needed.
  • Processed wire transfers for customers both domestically and internationally.
  • Cross-sold additional bank products when applicable to meet customer needs.
  • Performed daily reconciliation of teller drawer within established limits.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Explained the features of various banking products available to customers.
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Followed up on requests from customers in a timely manner.
  • Adhered strictly to all security procedures related to handling money at the teller window.
  • Continuously updated knowledge about banking products, services, policies and regulations.
  • Maintained confidentiality of bank records and client information.
  • Built and maintained client relationships through quality, personalized interactions.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.

Host Manager

Crave American Kitchen & Sushi Bar
Saint Louis Park, MN
01.2010 - 11.2010
  • Greeted guests and provided excellent customer service.
  • Scheduled reservations, managed seating arrangements, and organized waitlists.
  • Assigned tasks to staff members in the dining area.
  • Coordinated with kitchen staff to ensure timely delivery of food orders.
  • Handled customer complaints in a professional manner.
  • Provided assistance to servers during peak hours.
  • Trained new employees on restaurant policies and procedures.
  • Organized promotional events for the restaurant's marketing campaigns.
  • Performed cash register operations accurately and handled money responsibly.
  • Resolved conflicts between customers or staff members efficiently and diplomatically.
  • Established standards for quality control throughout the entire operation.
  • Conducted regular inspections of facility equipment and facilities.
  • Created weekly work schedules based on business needs and budget constraints.
  • Contributed to recruiting, interviewing and hiring processes to fill open hostess roles.
  • Resolved customer complaints and payout errors.
  • Established work schedules and station arrangements for daily shifts.

Childcare Provider, Summer Camp Staff

YMCA Daycare
Coon Rapids, MN
08.2006 - 11.2010
  • Assisted in developing and implementing lesson plans to meet the individual needs of each child.
  • Provided a safe, nurturing and stimulating environment for children to learn and grow.
  • Maintained daily records of activities, behaviors, meals and naps.
  • Observed children's behavior and development, communicate information with parents.
  • Organized age-appropriate activities such as games, arts and crafts and outdoor play.
  • Read books aloud to small groups or individual children.
  • Assisted with feeding infants and toddlers during meal times.
  • Worked collaboratively with co-workers to ensure safety of all the children in care.
  • Planned field trips to local parks, libraries and other educational places.
  • Encouraged positive interactions between children by providing supervision at all times.
  • Developed positive relationships with families by communicating regularly about their child's development.
  • Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
  • Ensured cleanliness of classroom areas including toys, furniture, materials.
  • Helped develop motor skills through active playtime activities like running, jumping.
  • Implemented discipline strategies when needed while ensuring the safety of all students.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Assisted children in development of social, communication and problem-solving skills.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Instructed children on good sanitary habits when washing hands, using bathroom or eating.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Used positive reinforcement and behavior modeling to instill discipline in children.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Secured indoor and outdoor premises to protect children.
  • Planned and implemented engaging activities to encourage creativity and expression.
  • Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Guided children through engaging and productive activities to foster fun learning environment.
  • Instilled discipline and maintained order with children by using simple and commanding directives.
  • Organized and planned age-appropriate reading, crafts and music lessons.
  • Observed and monitored children's play activities.
  • Maintained safe play environment.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Instructed children in eating, resting and restroom habits.
  • Dressed children and changed diapers.
  • Maintained organized and clean classroom and play areas.
  • Provided nurturing and appropriate environment for children ranging in age from 3 months to 13 years old.
  • Cared for children in institutional settings.

Private Nanny

AtHome Childcare & Nanny Services
Plymouth, MN
01.2008 - 06.2008
  • Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
  • Provided supervision and guidance to ensure safety of children in all situations.
  • Maintained a safe, healthy and nurturing environment for the children in their home.
  • Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
  • Assisted with homework, tutoring and school projects as needed.
  • Prepared meals according to dietary needs of the family's children.
  • Took children on outings such as parks, library visits, sports events or educational trips.
  • Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
  • Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
  • Transported the children safely to appointments, social engagements or recreational activities.
  • Instructed proper hygiene habits such as brushing teeth or washing hands before meals.
  • Provided positive reinforcement through rewards systems for good behavior.
  • Developed an understanding of each child's individual strengths and weaknesses.
  • Assisted with bedtime routines such as bathing, changing clothes or reading stories.
  • Facilitated playdates between siblings or friends in order to foster social interaction among peers.
  • Responded quickly in emergency situations using sound judgment and problem solving skills.
  • Administered basic first aid techniques when needed while monitoring health conditions closely.
  • Regulated children's schedules to balance rest, learning and play.
  • Followed routines to foster stability and structure in children's lives during parental absences.
  • Facilitated safe, caring and warm environment for children to stimulate development.
  • Created nurturing, safe environments to promote emotional, social and intellectual growth.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Dropped off and picked up children from school and extracurricular commitments.
  • Documented and communicated daily reports outlining each child's daily activities.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Taught reading, arts and crafts and lap play to encourage intellectual development.
  • Provided direct-care services for children of varying ages.
  • Traveled with family to help with vacation activities and childcare.

Education

High School Diploma -

Fridley Senior High School
Fridley, MN
06-2007

Some College (No Degree) - Psychology, Sociology

North Hennepin Community College
Minneapolis, MN

Skills

  • AED/CPR Certified 2021
  • HIPAA Compliance
  • Microsoft Word, Excel & Outlook Proficient
  • Technology & Software Knowledgeable
  • Cultural Sensitivity
  • Compassionate Care
  • Emotional Support
  • Medical Terminology Knowledge
  • Personal Hygiene Assistance
  • Behavioral Management
  • Mobility Assistance
  • Patient Observation
  • ADL Support
  • Information Protection
  • Emergency Response
  • Basic Nursing Care
  • Clinical Training
  • Patient Services
  • Background Check, Fingerprint Ready

Timeline

IHS, PCA Choice, Respite,

Accracare
07.2019 - Current

Cashier

Target
10.2014 - 03.2015

Teller

First Hawaiian Bank
04.2010 - 02.2011

Host Manager

Crave American Kitchen & Sushi Bar
01.2010 - 11.2010

Private Nanny

AtHome Childcare & Nanny Services
01.2008 - 06.2008

Childcare Provider, Summer Camp Staff

YMCA Daycare
08.2006 - 11.2010

High School Diploma -

Fridley Senior High School

Some College (No Degree) - Psychology, Sociology

North Hennepin Community College

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Nicole Mickelson-Lasser