Nicole Mieczkowski

• Lead daily front office operations across oncology practice under the direction of the Practice Manager, ensuring efficient workflows and regulatory compliance.
• Supervise, schedule, train, and support front office staff; provide coverage and assist additional sites remotely as needed.
• Serve as primary liaison between physicians, leadership, patients, and multi-site teams to support continuity of care.
• Create and manage provider schedules and clinic templates, including provider availability and meeting blocks.
• Monitor EMR queues, chart messages, and front-end workflows to ensure timely and accurate order processing.
• Track operational metrics and implement workflow improvements to meet departmental performance goals.
• Oversee daily cash posting and reconciliation; ensure month-end close tasks meet corporate timelines.
• Manage patient complaints and escalations, coordinating with leadership and other departments.
• Ensure adherence to HIPAA and organizational compliance programs; uphold CORE values.
• Complete bi-weekly payroll for 20 employees.
• Conduct regular performance evaluations for front office staff to foster professional growth and development opportunities.

Scheduling Lead / Infusion Scheduler | Concurrent Role

• Oversee physician POD and infusion scheduling in collaboration with physicians, nursing, and clinical teams.
• Process and track prior authorizations for treatments, imaging, and procedures within established timelines.
• Verify insurance eligibility, update patient demographics, and ensure accurate billing codes align with services rendered.
• Serve as point of contact for patients regarding treatment coverage, benefits, and scheduling concerns.

• Supervised a remote team of approximately 70 patient access agents in a high-volume call center environment.
• Trained new hires on systems, workflows, quality standards, and compliance requirements.
• Managed escalated patient calls and resolved complex billing, eligibility, and coding issues.
• Reviewed medical claims for accuracy, completeness, and insurance compliance.
• Assisted Operations Manager with performance reviews, promotions, payroll processing, and reporting.
• Identified operational gaps and contributed to process and policy improvements.
• Remote

• Coordinated clinician schedules agency-wide, ensuring accurate visit coding and timely patient care.
• Managed insurance verification and prior authorizations for home infusion services.
• Collaborated with hospitals, physician offices, and internal teams to initiate care post-discharge.
• Monitored uncovered visits and adjusted schedules to ensure all patients were seen.
• Maintained admit logs and supported supervisors with staffing and scheduling changes.
• Answered phone calls and messages for medical facility, scheduling appointments, and handling patient inquiries.