Nicole Mijangos
Summary
Experienced Clinic Coordinator with 14+ years of clinical, administrative, and leadership expertise across ambulatory and specialty care environments. Proven success in managing multi-provider operations, launching innovative treatment programs. Skilled in optimizing clinic workflows, proficient in EMR systems, including Epic, and experienced in training staff to improve patient care and operational efficiency. Known for strong communication, organizational abilities, and maintaining a patient-centered approach in fast-paced, high-pressure settings. Currently advancing leadership skills through a Bachelor's degree in Healthcare Administration, expected in June 2026.
Overview
14
14
years of professional experience
Work History
Clinic Coordinator
Sky Lakes Medical Center
Klamath Falls, Oregon
09.2024 - Current
- Trained new staff on clinic procedures and patient interaction protocols.
- Collaborated with the leadership team to improve clinic workflow.
- Monitored inventory of medical supplies, ensuring availability for daily operations.
- Developed patient education materials to enhance understanding of treatment options.
- Managed daily appointment schedules for physicians and other clinical personnel.
- Ensured compliance with all applicable laws, regulations, and standards related to healthcare operations.
- Assisted in the development of new procedures and protocols related to clinic operations.
- Assisted in interviewing and selecting qualified candidates, contributing to hiring decisions, and team growth.
- Manage patient concerns and complaints, working collaboratively with staff to provide effective resolutions.
Certified Medical Assistant
Sky Lakes Medical Center
03.2021 - 09.2024
- Roomed patients, measured vital signs, and updated medical records with accuracy and efficiency.
- Scheduled appointments, verified insurance, and processed prior authorizations.
- Educated patients on treatment plans and medication instructions clearly.
- Coordinated referrals, and communicated with specialists as needed.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted inventory checks on medical and office supplies to sustain adequate stock levels.
- Administered vaccines and assisted in various procedures and examinations.
- Mentored new medical assistants to promote adherence to clinical standards and safe patient care practices.
Medical Assistant
AppleWood Women’s Center
02.2020 - 02.2021
- Collaborated with medical team to ensure adherence to policies prioritizing patient safety.
- Roomed patients by performing vital signs and updating medical histories.
- Scheduled patient appointments and surgeries, managing phone inquiries efficiently.
- Obtained prior authorizations from insurance companies to facilitate patient care.
- Processed billing, including copayments and coinsurance, handling cash and card payments.
- Conducted inventory checks for medical and office supplies to maintain stock levels.
- Medical scribed during appointments, assisting doctor with examinations and procedures.
Wireless Consultant
CellularSales
04.2018 - 02.2020
- Greeted customers professionally to assess wireless needs and provide tailored solutions.
- Processed payments and reviewed bills for accuracy, correcting discrepancies as necessary.
- Provided technical support to resolve customer issues effectively.
- Sold new devices aligned with individual customer requirements.
- Completed inventory checks and managed cash tills, ensuring accurate deposits.
- Reviewed daily tasks to verify completion and maintain operational efficiency.
- Coordinated scheduling requests for vacation and sick leave to manage workforce effectively.
Certified Medical Assistant
Sky Lakes Medical Center
11.2014 - 10.2017
- Collaborated with medical team to ensure adherence to policies and patient safety.
- Roomed patients by performing vital signs and reviewing medical histories.
- Scheduled appointments and surgeries while managing incoming phone inquiries.
- Obtained prior authorizations from insurance companies to facilitate treatment.
- Conducted inventory assessments of medical and office supplies for operational efficiency.
- Administered vaccines and assisted in various procedures and examinations.
Medical Assistant
Klamath Heart Clinic
07.2011 - 11.2014
- My daily duties include rooming patients by performing vital signs and reviewing patient's medical history and updating their medical records.
- Performing electrocardiograms and reading and reporting Holter monitor reports.
- Scheduling appointments, and surgery's, answering telephones, obtaining prior authorizations from insurance companies, and handling billing to include coinsurance and copayment amounts, and taking card and cash payments from patients.
- Completing inventory of all medical and office supplies.
- Assisting the provider with examinations and procedures.
Education
Associate Degree - Psychology
Klamath Community College
01.2018
Certified Medical Assistant -
Allied Health Association
01.2015
Certified Nursing Assistant -
Klamath Community College
01.2011
Licensed Cosmetologist -
College of Cosmetology
01.2009
Some College (No Degree) - Health Care Administration
Western Governors University
Salt Lake City, UTSkills
Key Skills:
- Compassionate and patient-centered care
- Strong verbal and written communication
- Multitasking and time management in high-paced settings
- Calm and composed demeanor during challenging situations
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- CPR certified (current)
- EMR systems proficiency (Epic)
- High typing accuracy and speed
- Team building and collaboration
- Staff training and onboarding support
- Organizational planning and coordination
- Analytical thinking and effective problem solving
- Crisis intervention and conflict resolution strategies
- Professionalism in patient and staff interactions
- Administrative support and healthcare compliance awareness
Earlier Roles
Held Positions as Personal Support Worker, Hair Stylist, and Manager/Trainer at McDonald's from 2006 to 2020 developing leadership, client service, scheduling, inventory and conflict resolution strengths.
Timeline
Clinic Coordinator
Sky Lakes Medical Center
09.2024 - Current
Certified Medical Assistant
Sky Lakes Medical Center
03.2021 - 09.2024
Medical Assistant
AppleWood Women’s Center
02.2020 - 02.2021
Wireless Consultant
CellularSales
04.2018 - 02.2020
Certified Medical Assistant
Sky Lakes Medical Center
11.2014 - 10.2017
Medical Assistant
Klamath Heart Clinic
07.2011 - 11.2014
Associate Degree - Psychology
Klamath Community College
Certified Medical Assistant -
Allied Health Association
Certified Nursing Assistant -
Klamath Community College
Licensed Cosmetologist -
College of Cosmetology
Some College (No Degree) - Health Care Administration
Western Governors University
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