Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Milcher

Riverview

Summary

Dynamic Head Bartender and Event Manager with a proven track record at O'Brien's Pub, excelling in staff training and customer service. Expert in cash handling and inventory management, I fostered a welcoming atmosphere that boosted repeat business. Skilled in executing promotional events, I consistently enhanced guest experiences and streamlined operations during peak hours.

Overview

8
8
years of professional experience

Work History

Head Bartender/ Event Manager

Obriens Pub
11.2024 - Current
  • Prepared and served beverages according to established recipes and standards.
  • Maintained cleanliness and organization of bar area to ensure efficient operations.
  • Assisted in inventory management by tracking stock levels and reporting shortages.
  • Engaged with customers to provide excellent service and enhance overall experience.
  • Planned all events
  • Participated in training sessions to learn bartending techniques and product knowledge.
  • Followed health and safety regulations while handling food and drink products.
  • Collaborated with team members to streamline service during peak hours.
  • Adapted quickly to changing menu items and customer preferences for improved satisfaction.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.
  • Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.

Head Bartender

Smokey Bones Bar & Fire Grill
08.2017 - 03.2024
  • Crafted and served a diverse range of cocktails while ensuring high customer satisfaction.
  • Maintained cleanliness and organization of bar area, adhering to health and safety standards.
  • Demonstrated adaptability by quickly learning new drink recipes and techniques.
  • Assisted in training new staff on bar operations and customer service protocols.
  • Engaged with customers to create a welcoming atmosphere and enhance overall experience.
  • Collaborated with kitchen staff to coordinate food and beverage pairings for events.
  • Implemented efficient workflow strategies to streamline drink preparation during peak hours.

Education

Associate of Arts - Pharmacy Technician

Heritage College
Fort Myers, FL
05-2016

General Studies

Simmons Career Center
Plant City, FL
06-2010

Skills

  • Staff training and supervision
  • Attentive service
  • Cash handling expertise
  • Taking inventory
  • Strong communication skills
  • Quality control standards
  • Customer service
  • Proficient in Microsoft Office ( Excel,Word)
  • Retaining information
  • Sales promotion
  • Team leadership
  • Promotional event execution

Timeline

Head Bartender/ Event Manager

Obriens Pub
11.2024 - Current

Head Bartender

Smokey Bones Bar & Fire Grill
08.2017 - 03.2024

Associate of Arts - Pharmacy Technician

Heritage College

General Studies

Simmons Career Center

Similar Profiles

CREATE PROFILE