Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nicole Miles

Summary

To obtain a position consulting directly with Owner Operators in the development of plans that will influence sales growth, guest count growth, improved profitability, and results in outstanding QSC for the customer. SASS(Y) -lively, bold, full of spirit. S – Self Motivating: develop and utilize routines for development and consistency, personally requiring less follow-up and intrinsically motivated. A – Adaptable: able to adjust to change, understanding that people are individuals but bringing them together to form a team. S – Skilled/Knowledgeable: lead by example, answer questions and coach, seek out answers. S – Supportive: support change, support team growth.


Overview

26
26
years of professional experience

Work History

Operations Associate

McDonald's Corp.
08.2018 - Current
  • Analyze data to identify trends and patterns and exercise strategic decisions
  • Collaborate with other departments to establish smooth implementation of operational processes and procedures
  • Conduct data analysis to identify weaknesses and improve value and cohesiveness of operations
  • Built relationships with external stakeholders to establish seamless operations
  • Maintain and prioritize to-do-list and follow up to complete tasks on-time
  • Volunteer to help with special projects of varying degrees of complexity
  • Development in FBP role by taking every opportunity to cover FBPs: vacation, sabbatical, leaves
  • Conducted Business Acceleration Sessions
  • Conducted Business Pre-Reviews
  • Complete Business Communications
  • Shadow FBPs during Pace+ check-ins and snapshot conversations
  • Attend and contribute on leadership calls
  • Delivery Lead for the Empire Co-Op – responsible for delivery communications for O/Os and FBPs
  • Collaborate with FO delivery lead and Empire Co-Op delivery O/O. SME for delivery
  • Conduct delivery workshops to assist restaurants with delivery operations and excellence
  • 2021: OA Operations Team Lead for the Empire Co-Op
  • Assisted Operations Team in OEPE improvement including Summer KVS incentive, Weekly recognition, and 2020 National Car Club
  • Conduct drive thru workshops to assist restaurants with drive thru operations and excellence

Area Supervisor

McOpCo
09.2015 - 08.2018
  • Successfully moved an underperforming patch from the bottom 25% to the top 50% of McOpCo restaurants
  • Participated in Market Quest 2015, assisted in the development of action items and implementation of plans to improve market share and customer matrix
  • Developed six brand new GMs for the Miles Patch, trained and coached DM3's for promotion to GM
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills

General Manager

McOpCo
12.2012 - 09.2015
  • Completed GMLDP program December 2013
  • Supported Area Supervisor with underperforming restaurants to improve measures in people development and profitability
  • Instrumental in developing people for the profit center
  • Assisted with the training and development of external management candidates

Restaurant Manager

Panos Ent.
10.1997 - 12.2012
  • Model store for Restaurant Department Management(RDM) and supported all 8 restaurants in the Panos Organization with the implementation of RDM
  • Trained with and assisted the Area Supervisor on additional roles including people development, labor controls, and analyzing the business
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
  • Carefully interviewed, selected, trained, and supervised staff

Education

Leading as a Strategic Partner -

Hamburger University
Chicago, IL
08.2022

Mid Management Development -

Hamburger University
Chicago, IL
09.2018

OCC and Transitions -

Hamburger University
Chicago, IL
11.2015

Bachelor Of Arts -

Syracuse University
Syracuse, NY
05.2011

Restaurant Operations Leadership -

Hamburger University
Chicago, IL
05.1996

Associate - Arts

Onondaga Community College
Syracuse, NY
05.1991

Regents Diploma -

Jordan Elbridge Jr. Sr. High Jordan
Jordan
05.1989

Skills

  • Customer Service Best Practices
  • Process Evaluations
  • Performance Monitoring
  • Strategic Forecasting
  • Calm and Pleasant Demeanor
  • Organizational Efficiency
  • Training and Development
  • Collaborative Relationships
  • Business Planning
  • Conflict Resolution Techniques
  • Operations Improvement
  • Operations and Procedural Knowledge

Accomplishments

Outstanding Operations Contributor Award - 2022

Outstanding Operations Contributor Award - 2018

Philadelphia Forward Award - 2018

Rookie of the Year Award - 2016

GMLDP graduate - 2013

Graduated Syracuse University with Honors - 2011

Outstanding Manager Award - 2008

Outstanding Manager Award -2000

Smiles Award - 2000

Timeline

Operations Associate

McDonald's Corp.
08.2018 - Current

Area Supervisor

McOpCo
09.2015 - 08.2018

General Manager

McOpCo
12.2012 - 09.2015

Restaurant Manager

Panos Ent.
10.1997 - 12.2012

Leading as a Strategic Partner -

Hamburger University

Mid Management Development -

Hamburger University

OCC and Transitions -

Hamburger University

Bachelor Of Arts -

Syracuse University

Restaurant Operations Leadership -

Hamburger University

Associate - Arts

Onondaga Community College

Regents Diploma -

Jordan Elbridge Jr. Sr. High Jordan

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Nicole Miles