Nicole Miles
JACKSONVILLE,NC
Summary
Proven leader in administrative efficiency, I elevated operations at Upscale Restaurant & Lounge by streamlining processes and enhancing team productivity. Expert in Office Management and adept in fostering customer relations, my strategies improved document retrieval by over 50% and significantly boosted staff performance. Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Focused Administrative manager with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work. Focused Administrative manager with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
29
29
years of professional experience
Work History
Administrative Manager
Upscale Restaurant & Lounge
02.2024 - Current
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Fostered strong relationships with external vendors/partners in order to negotiate favorable contract terms that benefitted both parties.
- Met department budgets by monitoring and reporting on office expenses.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
- Coordinated annual compliance audits, ensuring all administrative processes met regulatory requirements and standards.
- Implemented new filing system to streamline document retrieval, significantly reducing time spent on searching for files.
Administrative Chief
U S Marine Corps
02.2005 - 09.2020
- Facilitated the hiring process by screening resumes, scheduling interviews, and providing feedback on candidates to management.
- Organized travel arrangements for executive-level personnel including transportation bookings, accommodations reservations, itinerary planning, and expense reporting.
- Streamlined administrative processes by implementing new software and training staff on its use.
- Collaborated with data manager to refine and improve analytics and reporting functions.
- Addressed employee concerns promptly by investigating reported issues thoroughly before recommending appropriate action steps based on findings.
- Implemented security measures to protect sensitive company information from unauthorized access or potential breaches in data protection protocols.
- Bolstered understanding of potential revenue sources and developed, implemented and maintained systems to track, trend and grow revenue.
- Improved interdepartmental communication by developing and maintaining effective relationships with colleagues and managers.
- Orchestrated employee training programs that provided team members with essential skills necessary for professional growth opportunities within the organization.
- Implemented time-saving strategies in daily operations to increase overall productivity levels within the office environment.
- Enhanced office efficiency by delegating tasks, managing schedules, and organizing files.
- Served as a liaison between management and employees to facilitate open communication channels promoting a positive workplace atmosphere.
- Coordinated events such as conferences and meetings, handling all logistics for seamless execution.
- Managed high-volume workloads, ensuring timely completion of projects while maintaining accuracy and quality standards.
Administrative Clerk
United States Marine Corps
02.1996 - 01.2005
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Supported auditors by efficiently compiling requested documentation.
- Proofread and edited professional documents to fix errors.
- Processed and prepared documents such as business or government forms and expense reports.
- Maintained confidentiality of sensitive information, adhered to data protection protocols diligently.
- Improved customer service with prompt and accurate handling of inquiries, contributing to positive office environment.
- Enhanced office efficiency by streamlining filing systems, ensuring quick and accurate retrieval of documents.
- Assisted with onboarding of new employees.
- Edited documents to keep company materials free of grammar errors.
Education
Bachelor of Science -
University of Phoenix
Tempe, AZ10.2013
Skills
Critical Thinking
Office Administration
Organization and Multitasking
Office Management
Staff Management
Customer Service Management
Accounting Procedures
Business Administration
Microsoft Office Suite
Recordkeeping and Reporting
Document Control
Data Management
Timeline
Administrative Manager
Upscale Restaurant & Lounge
02.2024 - Current
Administrative Chief
U S Marine Corps
02.2005 - 09.2020
Administrative Clerk
United States Marine Corps
02.1996 - 01.2005
Bachelor of Science -
University of Phoenix
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