Nicole Milien
Fort Lauderdale,FL
Summary
Resourceful Customer Service Officer adept at maintaining high productivity levels and efficiently completing tasks. Skilled in conflict resolution, communication, and time management, ensuring customer satisfaction and loyalty. Excel in active listening, empathy, and problem-solving to address customer needs effectively and build positive relationships.
Overview
23
23
years of professional experience
Work History
Customer Service Officer
H.A.S. Inc
Pompano Beach, FL
03.2024 - Current
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted available products and services to customers during service, account management and order calls.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Assisted customers with placing orders for products and services.
- Assisted customers with product selection, sizing and styling.
- Bagged or packaged purchases and wrapped gifts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Home Health Aide
Rosaire Quality Care
North Miami, FL
07.2023 - 03.2024
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Planned, prepared or served meals to patients according to prescribed diets.
- Provided patients and families with emotional support and instruction.
- Provided entertainment and companionship through conversation, reading, and board games.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Transported clients to doctor appointments and social events.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Cared for disabled children or children with sick or disabled parents.
- Maintained records of patient care, progress or problems to report and discuss observations.
Marketing Coordinator/Supervisor of Operations
School Transportation Systems
Port Au Prince, Haiti
07.2012 - 06.2023
- Proofread and finalized marketing communications and documentation prior to release.
- Adapted marketing strategy to fit consumer preferences and expectations.
- Collaborated with marketing team on new ideas and directions to support events and customer communication projects.
- Assisted in the development and implementation of marketing campaigns.
- Organized promotional events, including scheduling speakers and coordinating activities.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Delegated work to staff, setting priorities and goals.
- Provided ongoing training to maintain productivity and effectiveness of staff.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Office Manager
Top Tires
Port Au Prince, Haiti
03.2002 - 01.2010
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Coded and entered daily invoices with in-house accounting software.
- Posted work hours completed to files to properly bill clients.
- Performed reconciliation of payroll accounts on a regular basis.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints promptly and professionally.
- Conducted regular meetings with the team to review performance metrics and set objectives.
- Reset store displays for special events and seasonal merchandise changes.
- Produced sales documents, finalized deals and filed records.
- Recruited, hired, trained, evaluated, coached, mentored, and disciplined Sales Representatives.
Education
High School Diploma -
Centre D'Enseignement Classique
Haiti06-2001
Skills
- Microsoft Word, Excel & PowerPoint
- Fluent in French & Creole
- Data entry
- High-energy attitude
- Office equipment proficiency
- Problem resolution
- Time management
- Clerical support
- Verbal and written communication
- Coaching and mentoring
- Training and mentoring
- Customer support
Languages
French
Native/ Bilingual
Hatian Creole
Native/ Bilingual
Affiliations
Gardening
Fashion
References
References available upon request.
Timeline
Customer Service Officer
H.A.S. Inc
03.2024 - Current
Home Health Aide
Rosaire Quality Care
07.2023 - 03.2024
Marketing Coordinator/Supervisor of Operations
School Transportation Systems
07.2012 - 06.2023
Office Manager
Top Tires
03.2002 - 01.2010
High School Diploma -
Centre D'Enseignement Classique
Similar Profiles
Malyssa CarnesMalyssa Carnes
Direct Support Professional at H.A.SDirect Support Professional at H.A.S
JACKELINE CARDONA HERNANDEZJACKELINE CARDONA HERNANDEZ
Office Manager at H.A.S. CompaniesOffice Manager at H.A.S. Companies
VEOLA J ROLLEVEOLA J ROLLE
Coordinator Assistant at Encompass Supply Chain SolutionsCoordinator Assistant at Encompass Supply Chain Solutions
Elizabeth BeatonElizabeth Beaton
Care Coordinator/ Office Manager/Data Entry/Medical Billing Specialist at Banyan Health SystemsCare Coordinator/ Office Manager/Data Entry/Medical Billing Specialist at Banyan Health Systems
Grace SantanaGrace Santana
Accounting Intern at Luxe BrandsAccounting Intern at Luxe Brands