Nicole Miller
General Office Manager
Frederick,MD
Summary
Customer-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Adaptive and detail-oriented, consistently performs above company averages. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
general manager
MyEyeDr
03.2008 - Current
- Oversees daily operations
- Engages with customers and provides exceptional service
- Assesses reports to evaluate performance, develop targeted improvements and implement changes.
- Enhances operational efficiency and productivity by managing budgets, costs, revenue, and sales.
- Implements operational strategies and effectively builds customer and employee loyalty.
- Maximizes operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Administers policies such as employee conduct and discipline, use of company property, accounting, and handling of money
- Controls inventory and loss prevention
- Reports to District and Regional Managers for strategic planning
- Hires, reassigns jobs, and terminates employees
- Sets employees’ work hours and shifts while matching budgetary expectations and patient service needs on a daily and weekly basis
- Anticipates the needs of the patient to predict potential problems
- Follows up with patients on concerns or delays in eyewear
- Utilizes Outlook calendar to plan out the day.
EYEWEAR CONSULTANT
MyEyeDr
07.2003 - 03.2008
- Handled and filed patient records with discretion to comply with HIPAA guidelines.
- Operated POS system terminal by inputting prescription information and processing payment with accuracy and attention to detail.
- Reviewed prescriptions and patient information carefully to identify special needs.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in eyeglass and contact lens products.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Final inspected eyeglasses to verify accuracy and quality control
PATIENT SERVICE COORDINATOR
MyEyeDr
10.2000 - 07.2003
- Conducted interviews with patients and family members to obtain all required information and confirm appointments prior to the date of service.
- Respected patients by recognizing rights and maintaining confidentiality.
- Verified patient's insurance eligibility and benefits coverage.
- Inputted accurate patient insurance, billing and payment information in Acuity Logic.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Pulled and worked reports daily
Education
high school diploma -
Frederick High School
Skills
Good time managementundefined
Certification
ABOC (Current)
Timeline
ABOC (Current)
05-2013
general manager
MyEyeDr
03.2008 - Current
EYEWEAR CONSULTANT
MyEyeDr
07.2003 - 03.2008
PATIENT SERVICE COORDINATOR
MyEyeDr
10.2000 - 07.2003
high school diploma -
Frederick High School
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