Nicole Miller
RN, BSN, WOCN
Gilbert,AZ
Summary
Compassionate and patient-focused RN offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, OASIS, acute and chronic disease education, and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
3
3
Certificates
Work History
Home Health RN Case Manager
BANNER HEALTH
Mesa , AZ
6 2023 - Current
- Collaborated with healthcare providers to facilitate seamless transitions between acute care settings and home environments
- Conducted comprehensive assessments to identify patient risks, establish baseline health status, and determine appropriate intervention strategies.
- Reduced hospital readmissions through diligent monitoring of patients' progress and timely interventions.
- Prevented complications from chronic illnesses like diabetes or heart failure through targeted patient education initiatives tailored to individual needs.
- Managed complex caseloads (15-20 cases at any one time) after reviewing assessments and documentation. Delegated responsibilities to support staff when needed.
- Empowered patients and their families to take active role in care decisions, fostering sense of self-efficacy and improving long-term health outcomes.
Registered Nurse
ORTHOPEDIC INSTITUTE
Sioux Falls , SD
09.2018 - 06.2023
- Provided day-to-day clinical management in orthopedic setting for reputable spine/foot and ankle surgeon.
- Team Leader to LPN, CMA and patient navigator. Delegated tasks as needed.
- Trained staff nurses in proper techniques, care standards, operational procedures and safety protocols.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, and disease process
Registered Nurse
BETHANY NURSING HOME
Brandon , SD
02.2018 - 09.2018
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Prevented spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
Certified Nursing Assistant
BETHANY HOME
Brandon , SD
06.2016 - 02.2018
- Cared for residents in assisted living facility and delivered high-quality support to meet needs
Small Business Owner
MOOSE RACK SPORTS
Brandon , S
12.2013 - 12.2016
- Owned and operated sporting goods and full service apparel store.
- Managed daily operations for successful small business, ensuring efficient processes and quality services.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
Massage Therapist – Owner
JOURNEY MASSAGE
Brandon , SD
12.2012 - 07.2016
- Owned and operated massage business performing quality and individualized massage therapy sessions
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
Stay-at-Home-Mom
Self Employed Services
Brandon , SD
06.2001 - 12.2012
Education
Bachelor of Science - Nursing
University of South Dakota
Sioux Falls, SD 01.2015 - 12.2017
Massage Therapy Certificate -
Globe University
Sioux Falls 09.2009 - 12.2010
Skills
Timeline
Compact Registered Nurse License Arizona Board of Nursing Credential ID #304677
04-2028
BLS/RQI Healthcare Provider
09-2024
WTA Wound, Ostomy and Continence Certification
12-2023
Registered Nurse
ORTHOPEDIC INSTITUTE
09.2018 - 06.2023
Registered Nurse
BETHANY NURSING HOME
02.2018 - 09.2018
Certified Nursing Assistant
BETHANY HOME
06.2016 - 02.2018
Bachelor of Science - Nursing
University of South Dakota
01.2015 - 12.2017
Small Business Owner
MOOSE RACK SPORTS
12.2013 - 12.2016
Massage Therapist – Owner
JOURNEY MASSAGE
12.2012 - 07.2016
Massage Therapy Certificate -
Globe University
09.2009 - 12.2010
Stay-at-Home-Mom
Self Employed Services
06.2001 - 12.2012
Home Health RN Case Manager
BANNER HEALTH
6 2023 - Current
Certification
Compact Registered Nurse License Arizona Board of Nursing Credential ID #304677
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