Nicole Miller
Ronan,Montana
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
15
15
years of professional experience
Work History
Self Employeed
Self Employed Services
04.2016 - 01.2023
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used time management and efficient cleaning methods to meet deadlines.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Performed weekly groundskeeping and building maintenance for multiple satisfied customers.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Maintained commercial and residential landscapes with comprehensive and diverse team.
- Prepared soil for planting and sowing.
- Installed stonework according to landscape design plan and client specifications.
- Mowed lawns using self-propelled and riding mowers.
- Landscaped yards by planting flowers, grass, trees, and bushes.
- Picked up and transported snow to designated local areas.
- Logged activities, maintenance issues and hours worked for supervisors.
- Completed prompt snow removal process during and after weather events.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Wrote and revised maintenance procedures.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Worked with diverse types of weather and ground conditions.
Front-End Manager
Super One Foods
09.2006 - 05.2015
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed shelf inventory and customer-focused loss prevention strategies.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Developed and implemented robust training and mentoring strategies.
- Oversaw cashier operations, bookkeeping and security.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Evaluated employee performance and made recommendations for improvements.
- Recorded financial transactions and performed account reconciliations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Maintained strong customer relations and effective customer service standards.
- Prepared weekly employee work schedules to meet operational needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Worked with security staff and law enforcement on shoplifting and vandalism response.
- Coached employees through day-to-day work and complex problems.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Education
Bachelor of Psychology - Community Psychology
Southern New Hampshire University
Manchester02.2027
High School Diploma -
Kelso High School
Kelso, WA06.1999
Skills
- Sales Expertise
- Account Management
- Credit Card Payment Processing
- Active Listening
- Staff Training
- Report Preparation
- Retail Sales Customer Service
- Microsoft Word
- Stocking and Replenishing
- Order Fulfillment
- Customer Relations
- Business Development Understanding
- Microsoft Excel
- Promotional Support
- Administrative Support
- Conflict Mediation
- Issue and Complaint Resolution
- Refund Processing
- Computer Proficiency
- Document and Records Management
Timeline
Self Employeed
Self Employed Services
04.2016 - 01.2023
Front-End Manager
Super One Foods
09.2006 - 05.2015
Bachelor of Psychology - Community Psychology
Southern New Hampshire University
High School Diploma -
Kelso High School
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