Nicole Miller
Indianapolis,Indiana
Summary
Accomplished Training & Software Support Analyst with a proven track record at Core Business Technologies, enhancing customer satisfaction through effective communication and feedback implementation. Expert in software knowledge and incident management, demonstrated by improved case resolution times. Skilled in network troubleshooting and fostering professional relationships, ensuring seamless information sharing and operational excellence. Excelled at curriculum planning and public speaking.
Overview
6
6
years of professional experience
1
1
Certification
Work History
HTML Training & Software Support Analyst
Core Business Technolgies
08.2021 - 02.2024
- Developed effective communication channels between support teams for seamless information sharing on ongoing cases, improving case resolution times.
- Collaborated with development teams to communicate customer feedback, resulting in improved user experience and increased customer satisfaction.
- Scheduled and conducted training sessions for web design clients covering our HTML editor.
Bartender Server
Fat Dan's Chicago Style Deli
04.2018 - 10.2022
- Served high customer volumes during night and weekend hours.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Training & Community Coordinator
EGov Strategies
11.2017 - 08.2021
- Coordinated events and client communication reach-outs.
- Evaluated feedback from participants after each event or initiative, using the insights gained to implement improvements in future endeavors.
- Served as a liaison between residents and management, addressing concerns promptly and professionally.
- Conducted training sessions with clients.
Education
Bachelor of Arts - Liberal Arts And General Studies
Indiana University - Purdue University Indianapolis
Indianapolis, IN06.2019
Skills
- Network Troubleshooting
- Software Knowledge
- Incident Management
- ITIL Knowledge
Certification
- Licensed Substitute - 2024
Languages
Spanish
Limited Working
Timeline
HTML Training & Software Support Analyst
Core Business Technolgies
08.2021 - 02.2024
Bartender Server
Fat Dan's Chicago Style Deli
04.2018 - 10.2022
Training & Community Coordinator
EGov Strategies
11.2017 - 08.2021
Bachelor of Arts - Liberal Arts And General Studies
Indiana University - Purdue University Indianapolis
Similar Profiles
Baldomero GonzalezBaldomero Gonzalez
Public Sector Manager at UBEO Business Services Dba Core Business SolutionsPublic Sector Manager at UBEO Business Services Dba Core Business Solutions
Jessica WildingJessica Wilding
Aftermarket Support/ Sales at CORE Business TechnologiesAftermarket Support/ Sales at CORE Business Technologies
Carolyn LeeCarolyn Lee
Search Marketing Specialist at Core Business Solutions, Inc.Search Marketing Specialist at Core Business Solutions, Inc.