Nicole Miller
Bainbrdige Island
Summary
Efficient and friendly professional with exceptional customer service skills built over many years in the food service industry. Proven ability to manage time effectively in high-pressure environments while building rapport with customers. Detail-oriented with a strong focus on maintaining quality at all times for each customer while also ensuring a positive experience for coworkers, as both reflect on and affect the other.
Overview
12
12
years of professional experience
Work History
Barista
Coquette Bake Shop
04.2024 - Current
- Manages time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods, including restocking, updating kitchen staff on front of house needs, while always prioritizing customers in line or at tables.
- Controls line and crowd with quick, efficient service, with the ability to multi-task (making espresso drinks, restocking cups/lids/creamer etc where necessary, answering questions from customers, bagging pastries when needed) in a very high volume and fast paced environment.
- Building rapport with regular customers to encourage a more community focused space.
- Trains new employees, sharing knowledge and expertise specifically on espresso drinks and the food service industry/customer service as a whole.
Dental Receptionist
Dr. Mark Soltys DDS
10.2023 - Current
- Answers questions and schedule appointments via phone, email, and in-person interactions, building trust and relationships with patients in a small practice.
- Communicates with insurance companies to dispute unpaid claims and verify patient coverage; updating patient insurance coverage in our system to accurately depict current status.
- Maintains a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Ensuring the cleaning and sterilizing of rooms in between patients as well as all dental instruments in a fast paced environment.
Manager/Barista
Carly's Rolling Bay Cafe
08.2016 - 10.2023
- Trained new employees on cafe policies, beverage preparation, and customer service standards in a high volume and fast paced but very community focused small cafe.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages and service in a cafe serving primarily regular customers.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching, creating a team built on mutual respect and friendship which reflected back to the customer base.
- Maintained inventory and ordered all necessary items from multiple vendors, always keeping a close eye on the fine line between keeping stocked and not overflowing the limited storage space.
Barista
Pegasus Coffee House
05.2014 - 07.2016
- Promoted a welcoming atmosphere by greeting customers with a friendly attitude and promptly addressing their needs in a fast paced environment, including during peak tourist season.
- Helped keep the front of house fully stocked for all shifts as well as keeping the managers up to date on low stock items.
- Held multiple positions each shift including barista, register, and food runner/server, as well as fulfilling the role of dishwasher as needed in the off season.
Retail Sales Associate
Silverscreen Video
11.2012 - 04.2014
- Greeted customers and helped with product questions, selections, and rentals.
- Promoted deals on multiple title rentals.
- Assisted customers with account creation.
- Checked in returned rentals daily and reshelved all DVDs.
- Periodically checked all shelves to ensure correct alphabetization of all DVDs.
- Packaged and sent out online orders as well as listing overstock for sale when necessary.
Education
Bachelor of Arts - History
University of Oregon
Eugene, OR06-2012
Skills
- Friendly and outgoing
- Time management
- Attention to detail
- Exceptional customer service
Timeline
Barista
Coquette Bake Shop
04.2024 - Current
Dental Receptionist
Dr. Mark Soltys DDS
10.2023 - Current
Manager/Barista
Carly's Rolling Bay Cafe
08.2016 - 10.2023
Barista
Pegasus Coffee House
05.2014 - 07.2016
Retail Sales Associate
Silverscreen Video
11.2012 - 04.2014
Bachelor of Arts - History
University of Oregon
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