Nicole Miller
Akron
Summary
Hard-working Culinary Arts major currently, that attended Stark State College, with 26+ years of work experience. Aiming to leverage a proven vast knowledge of development skills to successfully fill the Open Position at your company. Frequently praised as detail-oriented by my peers, I can be relied upon to help your company achieve its goals.
Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Experienced with handling customer inquiries and resolving issues promptly. Utilizes effective communication and active listening to enhance customer satisfaction. Knowledge of customer relationship management and conflict resolution techniques.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Innosource Business Solutions/First Energy
01.2025 - Current
- Provided prompt and efficient responses to customer inquiries regarding service issues and account management.
- Processed orders and managed service requests, ensuring timely delivery and customer satisfaction.
- Maintained high standards of professionalism, addressing customer concerns with a solution-oriented approach.
- Coordinated with technical support teams to troubleshoot and resolve complex customer issues effectively.
- Responded to high volumes of customer calls daily, demonstrating resilience and commitment to service excellence.
- Documented and resolved customer complaints, ensuring a seamless communication flow with management.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
Production Prep Team
365 Fulfillment
07.2022 - Current
- Gather necessary materials used to complete food items that complete food survival kits.
- Gather required material and items to fulfill orders placed for healthy food kits such as Kombucha, Yogurt, and Cheese Making Kits.
- Prepare a variety of Yogurts for immediate consumer purchase and consumption.
- Weigh or measure ingredients.
- Use manual or electric appliances to prepare food items.
Assistant Baker
SWEET MARY'S
03.2019 - Current
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Stored food in designated containers and storage areas to prevent spoilage.
- Prepared a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures.
- Washed, peeled, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving.
- Weighed or measured ingredients.
- Used manual or electric appliances to clean, peel, slice, and trim foods.
- Made special dressings and sauces as condiments for sandwiches.
- Baked breads, rolls, and other pastries.
Head Baker
Au Bon Pain
03.2021 - 06.2022
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Stored food in designated containers and storage areas to prevent spoilage.
- Prepared a variety of desserts, breads and bagels.
- Weighed or measured ingredients.
- Used manual or electric appliances to clean, peel, slice, and trim foods.
- Decorated seasonal desserts.
Baker
Ms. Julie's Kitchen
03.2021 - 11.2021
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Stored food in designated containers and storage areas to prevent spoilage.
- Prepared a variety of vegan delicacies, such as casseroles, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures.
- Washed, peeled, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving.
- Weighed or measured ingredients.
- Used manual or electric appliances to clean, peel, slice, and trim foods.
- Baked breads, rolls, and other pastries.
Maintenance Administrator/Team Leader
AT&T
10.1991 - 03.2017
- Troubleshoot phone and internet outages and connectivity issues.
- Scheduled appointments and dispatched technicians to residential and business customers when issue could not be resolved over the phone.
- Maintained records, logs, and the lifecycle of work orders.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
Education
Business Management Culinary Arts
STARK STATE COLLEGE
Canton, OH04.2020
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Call center experience
- Empathetic and genuine
- Active listening
- Customer complaint resolution
- Conflict resolution
- Service-oriented self-starter
- Call control
- Inbound call management
- Billing inquiries
- Documentation and reporting
Certification
- ServSafe Food Protection Manager Certification
- Certification Number 15864489
Timeline
Customer Service Agent
Innosource Business Solutions/First Energy
01.2025 - Current
Production Prep Team
365 Fulfillment
07.2022 - Current
Head Baker
Au Bon Pain
03.2021 - 06.2022
Baker
Ms. Julie's Kitchen
03.2021 - 11.2021
Assistant Baker
SWEET MARY'S
03.2019 - Current
Maintenance Administrator/Team Leader
AT&T
10.1991 - 03.2017
Business Management Culinary Arts
STARK STATE COLLEGE