Nicole Miller
Gillette,WY
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and organized with excellent communication skills. Reliable worker with strong work ethic. Passionate about promoting customer satisfaction by delivering quality service and support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Equipment Operator
Arch Resources
08.2014 - 06.2018
- Operated machining equipment safely with team of operators.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Assisted in training new operators, providing guidance on proper equipment usage and safety procedures.
- Participated in regular safety meetings to reinforce best practices within the team and ensure a hazard-free workplace.
- Reduced downtime by conducting pre-use inspections and addressing potential issues proactively.
- Followed safety protocols while operating machinery.
- Operated heavy equipment to move large quantities of dirt and debris.
- Assessed work sites daily for potential hazards.
- Adhered to instructions from supervisors and engineers onsite.
No-Go Customer Service Representative
Express Scripts
07.2013 - 08.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Medical Laboratory Technology
Columbus State Community College
Columbus, OHHigh School Diploma -
Walnut Ridge High School
Columbus, OHSkills
- Following Instructions
- Adaptable and Flexible
- Dependable and Punctual
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Problem Resolution
- Conflict Resolution
Timeline
Equipment Operator
Arch Resources
08.2014 - 06.2018
No-Go Customer Service Representative
Express Scripts
07.2013 - 08.2014
Medical Laboratory Technology
Columbus State Community College
High School Diploma -
Walnut Ridge High School
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