Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Mills

Lima

Summary

Dynamic and detail-oriented professional with extensive experience at Lima Memorial Hospital, excelling in patient care and specimen handling. Proven ability to enhance patient satisfaction through exceptional customer service and effective communication. Skilled in venipuncture and maintaining HIPAA compliance, contributing to a positive and efficient healthcare environment.

Overview

17
17
years of professional experience

Work History

Secretary

Lima Memorial Hospital
07.2008 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Organized daily work based on collection priority.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.

Education

Basic

Lima Central Catholic
Lima, OH
05.1998

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Appointment scheduling
  • File management
  • Document preparation
  • Calendar management
  • Multi-line phone systems
  • Supply restocking
  • File systems management
  • Supply ordering
  • Spreadsheet management
  • Mail distribution
  • Appointment coordination
  • HIPAA guideline compliance
  • Inter-office communications
  • Phone etiquette
  • Venipuncture
  • Order of draw
  • Patient care
  • Specimen handling
  • Sample and specimen collection
  • Butterfly needle technique
  • HIPAA compliance
  • Patient confidentiality
  • Blood collection techniques
  • Specimen labeling procedures
  • Blood culture collection
  • Patient support
  • Capillary puncture
  • Data entry
  • Specimen preparation
  • Infection control
  • Quality control
  • Paperwork processing
  • Pediatric phlebotomy
  • Syringe method
  • Patient preparation
  • Quality control guidelines
  • Geriatric phlebotomy
  • Skin puncture
  • Medical records review
  • Diagnostic testing
  • Emergency response training
  • Multi-sample collection
  • Anatomy and physiology
  • Venipuncture and capillary puncture
  • Laboratory procedures understanding

Timeline

Secretary

Lima Memorial Hospital
07.2008 - Current

Basic

Lima Central Catholic

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