Nicole Minnig
Ingleside
Summary
Results-driven professional with extensive experience in operations management. Demonstrated expertise in time management and analytical thinking, contributing to improved efficiency and compliance in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Group Supervisor
Early Learning Center
Frackville, PA
05.2018 - 05.2025
- Supervised daily activities and ensured adherence to safety protocols and educational standards.
- Enhanced team productivity by implementing efficient workflow processes and organizational systems.
- Devised strategic plans that aligned with company goals, driving sustainable growth and long-term success.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
- Maintained client records to document assessment, treatment plans and progress.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
Manager
Dennys Restaurant
Jacksonville, NC
01.2017 - 04.2018
- Implemented training programs for staff, enhancing team performance and customer satisfaction.
- Monitored inventory levels, optimizing supply chain management and reducing waste.
- Developed and enforced operational policies to improve efficiency and compliance with health regulations.
- Analyzed financial reports to identify cost-saving opportunities and drive profitability initiatives.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Restaurant Team Member
Dennys
Jacksonville, NC
04.2015 - 01.2017
- Delivered exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Managed cash register operations, accurately processing orders and handling transactions.
- Resolved customer inquiries and complaints promptly, fostering repeat business and satisfaction.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
Pennfoster
Pennsylvania05.2017
Skills
- Leadership skills
- Time management expertise
- Analytical thinking
- Conflict resolution
- Accounting support
- Reliability
- Effective communication
- Professionalism
- Organizational skills
- Operations management
- Priority management skills
- Experience in conflict resolution
- Group and individual instruction
Affiliations
Parent Teacher Organization- Secretary- current
Timeline
Group Supervisor
Early Learning Center
05.2018 - 05.2025
Manager
Dennys Restaurant
01.2017 - 04.2018
Restaurant Team Member
Dennys
04.2015 - 01.2017
High School Diploma -
Pennfoster