Nicole Mischler

• Followed instructions and procedures to complete assigned deliveries.
• Loaded and unloaded orders to and from merchants to customers' locations.
• Contacted customers about their orders if there were any questions or concerns about them.
• Contacted customers immediately if another order was added to theirs, to answer any questions as to why I wasn't delivering their order immediately after pickup.

Took customer orders over the phone and provided product information and pricing

Performed cashiering duties

Helped train new associates

Stocked shelves

Performed end-of-shift cleaning duties

Prepped coffee and food samples before opening

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Assigned patrons to tables suitable for needs and restaurant section rotation.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Performed nightly updates to room charges and rates.
• Kept accounts in balance and ran daily reports to verify totals.
• Entered and updated sensitive customer information during check-ins and room changes.
• Logged wake-up call requests and set up automatic rings in system.
• Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.

• Cross-sold cleaning/machine maintenance items to customers
• Created and launched an easier problem-solving document for co-workers to use when troubleshooting mailing machine problems

• Created templates and files
• Copied, collated, and mailed communications
• Reviewed and updated client correspondence files.