Nicole Mitchell
Apopka,FL
Summary
Hello. My name is Nicole and I am a loving mother of 2 beautiful children. I currently run my own business while also being a stay at home mom. I am a knowledgeable and dedicated customer service professional with extensive experience in service industry. I am a solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success. I specialize in quality, speed and process optimization. I am articulate, energetic and results-oriented with an exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
President
Mitchell Magic Designs Inc.
Apopka, FL
08.2021 - Current
- Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
- Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
- Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
- Achieved under-budget and on-time project management to adhere to project goals.
- Integrated new media and web advertising initiatives into my own marketing strategies to enhance brand awareness.
- Conducted research on emerging trends within my work industry and capitalized on finds to develop new product designs, services and strategies.
- Improved supply chain to reduce materials costs and optimize distribution.
- Initiated operational improvements using lean methodologies to drive efficiency and reduce costs.
- Initiated on-time, under-budget project management to optimize performance.
Server
Sonnys Real Pit BBQ
Apopka, FL
07.2018 - 05.2019
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Secretary
B & W Driving School
Maitland, FL
03.2015 - 03.2016
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Entered data into system and updated customer contacts with information to keep records current.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Customer Service Representative
Wawa
Apopka, FL
11.2013 - 04.2015
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Assistant General Manager
Little Caesars Pizza
Apopka, United States
11.2011 - 11.2013
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
Education
High School Diploma -
Wekiva High School
Apopka, FL05.2013
Skills
- Upselling Products and Services
- Data Entry and Maintenance
- Customer Account Management
- Understanding Customer Needs
- Order and Refund Processing
- Calm and Professional Under Pressure
- Customer Retention Strategies
- Creative Problem Solving
- Courteous with Strong Service Mindset
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
Hobbies
I enjoy reading, crafting, creating artwork. I also enjoy listening to music. I love playing games with my children, making people laugh and enjoy themselves.
Timeline
President
Mitchell Magic Designs Inc.
08.2021 - Current
Server
Sonnys Real Pit BBQ
07.2018 - 05.2019
Secretary
B & W Driving School
03.2015 - 03.2016
Customer Service Representative
Wawa
11.2013 - 04.2015
Assistant General Manager
Little Caesars Pizza
11.2011 - 11.2013
High School Diploma -
Wekiva High School